Factors influencing citizens' adoption of e-government in Saudi Arabia

  • Moroj Mohammed A Alsulaimani

Student thesis: Doctoral Thesis

Abstract

E-government adoption is one of the key factors for E-government success. The adoption of E-government is necessary to reap its benefits. The conducted literature review on citizens' adoption of E-government revealed that although there are studies on this subject conducted in the developed countries, only few studies examined E-government adoption in the developing countries, including Saudi Arabia.Moreover, the literature review revealed that the existing literature on citizens' adoption of E-government in Saudi Arabia failed to examine the effect of several constructs and associations which were considered crucial in many IS/IT adoption studies. This research aims to investigate the factors affecting citizens' adoption of E-government in Saudi Arabia.To achieve this aim, a primary objective was set, which is to propose and validate a model in order to find the salient factors in citizens' adoption of E-government in Saudi Arabia. This objective was fulfilled by proposing a model that integrates three well-known IS/IT adoption models and a cultural theory: Technology Adoption Model (TAM), Information System Success Model (ISSM), Trust and Risk Model, and Hofstede's national culture values.A deductive approach was followed throughout this study. The proposed model was validated quantitatively and the data was collected through online questionnaire which was developed using adapted measuring items. The sample was collected using a self-selection convenience sampling technique. The collected data consisted of 527 usable questionnaires, which was then analysed using PLS-SEM through using SmartPLS and SPSS. The analysis revealed that trust of the Internet does not have a significant influence on intention to use.Also, surprisingly, service quality was found to have significant positive influence on perceived risk, which is the opposite of the proposed hypothesis. Moreover, none of the espoused national culture values have significant moderating effect on the relationship between perceived usefulness and intention to use. On the other hand, perceived usefulness was confirmed having a significant positive effect on intention to use, while intention to use showed significant positive influence on usage behaviour.As for the three quality factors adopted from ISSM, system quality, information quality, and service quality proved to have significant positive effect on perceived usefulness, while system quality and information quality were confirmed to have significant negative impact on perceived risk. When it came to the trust factors, both trust of the government and trust of the Internet had significant negative effect on perceived risk. In addition, trust of the government was found to have significant positive effect on intention to use.Finally, the data analysis confirmed that perceived risk has a significant negative influence on intention to use. The findings of this research provided theoretical contribution through developing and validating an integrated model for E-government adoption, investigating the effects of information quality, system quality, and service quality on perceived risk, and examining the moderating effect of the espoused national culture values.Moreover, this research proposed several guidelines for E-government managers based on the findings of this study to enhance and promote E-government in Saudi Arabia. Finally, several implications for future research were proposed based on the limitations of this study.
Date of Award1 Oct 2017
LanguageEnglish
Awarding Institution
  • University Of Strathclyde
SupervisorViktor Dorfler (Supervisor)

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