The need for rapid changes to business processes in an organisation has been amplified by factors such as globalisation, competition and an increasingly complex consumer market, this requires a re-evaluation of the current approaches to business process change. This research investigates the concept of Business Process Reconfiguration (BPRC) as a platform that would enable rapid, frequent and transformational business process changes whilst reducing the level of disruption to the organisation.A review of the literature on business process change management from the lens of dynamic capability and agility is contained herein. Five themes of sensing, responding, reconfiguring, speed and disruption emerged as critical to enabling reconfigurability in business process management, from which five propositions on the concept of business process reconfiguration were developed. A classic experimental research method was used to investigate and test the validity of these propositions.In devel oping the notion of business process reconfiguration, three distinct contributions are made. First, this PhD contributes by identifying the gaps in the business process management literature from the context of dynamic capabilities and agility. Second, using the concept of predictability and modularity, this research presents an agenda for developing a more robust knowledge of business process reconfiguration, which was subsequently tested and validated. Third, by introducing business process reconfiguration (BPRC); this research contributes to existing processual theory and extends knowledge of business processes. Therefore, the significant contribution to knowledge of this thesis is the influence of predictability and modularity on reconfigurability of business processes in a dynamic operating environment. Together the three factors of predictability, modularity and reconfigurability have created a platform for more scholastic discussion on the topic of business process chain a dnynamic operating environment.
|Date of Award||29 Nov 2019|
- University Of Strathclyde
|Sponsors||University of Strathclyde|
|Supervisor||Ian Whitfield (Supervisor) & Marisa Smith (Supervisor)|