Work organisation and employee relations in Indian call centres

P. Taylor, P.M. Bain

Research output: Chapter in Book/Report/Conference proceedingChapter

36 Citations (Scopus)

Abstract

This paper examine work organisation and employee relations in Indian call centres.
Original languageEnglish
Title of host publicationDevelopments in the Call Centre Industry: Analysis, Policy and Challenges
Pages36-57
Number of pages21
Publication statusPublished - Jul 2006

Keywords

  • Work
  • organisation
  • employee relations
  • Indian call centres

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