Work organisation and employee relations in Indian call centres

P. Taylor, P.M. Bain

Research output: Chapter in Book/Report/Conference proceeding › Chapter

37 Citations (Scopus)

Abstract

This paper examine work organisation and employee relations in Indian call centres.

Original language	English
Title of host publication	Developments in the Call Centre Industry: Analysis, Policy and Challenges
Pages	36-57
Number of pages	21
Publication status	Published - Jul 2006

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