TY - JOUR
T1 - Work-life imbalance in call centres and software development
AU - Baldry, C.J.
AU - Hyman, J.D.
AU - Scholarios, D.M.
AU - Buizel, D.
PY - 2003
Y1 - 2003
N2 - The paper evaluates the centrality of work to employees in two growing employment sectors, call-centres and software development. It then examines evidence for extensions of work into household and family life in these two sectors. Extensions are identified as tangible, such as unpaid overtime, or intangible, represented by incursions imported from work, such as exhaustion and stress. The study finds that organizational pressures, combined with lack of work centrality, result in work intruding into non-work areas of employee lives, though intrusions manifest themselves in different ways according to type of work, levels of worker autonomy and organizational support.
AB - The paper evaluates the centrality of work to employees in two growing employment sectors, call-centres and software development. It then examines evidence for extensions of work into household and family life in these two sectors. Extensions are identified as tangible, such as unpaid overtime, or intangible, represented by incursions imported from work, such as exhaustion and stress. The study finds that organizational pressures, combined with lack of work centrality, result in work intruding into non-work areas of employee lives, though intrusions manifest themselves in different ways according to type of work, levels of worker autonomy and organizational support.
KW - call centres
KW - software development
KW - work
KW - employment
KW - human resource management
KW - management science
UR - http://dx.doi.org/10.1111/1467-8543.00270
U2 - 10.1111/1467-8543.00270
DO - 10.1111/1467-8543.00270
M3 - Article
SN - 0007-1080
VL - 41
SP - 215
EP - 239
JO - British Journal of Industrial Relations
JF - British Journal of Industrial Relations
IS - 2
ER -