Why your customers' social identities matter

Guy Champniss*, Hugh N. Wilson, Emma K. Macdonald

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

28 Citations (Scopus)
Original languageEnglish
JournalHarvard Business Review
Issue numberJanuary-February 2015
Publication statusPublished - 1 Jan 2015

Keywords

  • social identity
  • customers

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