Why companies shouldn't shame employees who fall for hacking scams

Research output: Contribution to specialist publicationArticle

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Abstract

When employees are shamed after a cybersecurity lapse, they often respond defensively by withdrawing or getting angry. Cybercriminals send many emails to an organization's employees, hoping to deceive them into clicking on a link or opening an attachment. Sometimes, an employee will do just that. It's what the organization does next that is so crucial.
Original languageEnglish
Number of pages2
Specialist publicationThe Wall Street Journal
Publication statusPublished - 6 Dec 2021

Keywords

  • hacking scams
  • companies
  • shame
  • employees

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