Why aren't users using protection? Investigating the usability of smartphone locking

Nicholas Micallef, Mike Just, Lynne Baillie, Martin Halvey, Hilmi Güneş Kayacik

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

14 Citations (Scopus)

Abstract

One of the main reasons why smartphone users do not adopt screen locking mechanisms is due to the inefficiency of entering a PIN/pattern each time they use their phone. To address this problem we designed a context-sensitive screen locking application which asked participants to enter a PIN/pattern only when necessary, and evaluated its impact on efficiency and satisfaction. Both groups of participants, who prior to the study either locked or did not lock their phone, adopted our application and felt that unlocking their phone only when necessary was more efficient, did not annoy them and offered a reasonable level of security. Participants responded positively to the option of choosing when a PIN/pattern is required in different contexts. Therefore, we recommend that designers of smartphone locking mechanisms should consider ceding a reasonable level of control over security settings to users to increase adoption and convenience, while keeping smartphones reasonably secure.
LanguageEnglish
Title of host publication17th International Conference on Human-Computer Interaction with Mobile Devices and Services
Subtitle of host publicationMobileHCI 2015
Place of PublicationNew York
Pages284-294
Number of pages11
DOIs
Publication statusPublished - Aug 2015
Event17th International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI 2015) - Copenhagen, Denmark
Duration: 24 Aug 201527 Aug 2015

Conference

Conference17th International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI 2015)
CountryDenmark
CityCopenhagen
Period24/08/1527/08/15

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Keywords

  • usability
  • mobile HCI
  • user experience
  • adoption
  • authentication
  • information interfaces and presentation
  • user interfaces

Cite this

Micallef, N., Just, M., Baillie, L., Halvey, M., & Kayacik, H. G. (2015). Why aren't users using protection? Investigating the usability of smartphone locking. In 17th International Conference on Human-Computer Interaction with Mobile Devices and Services: MobileHCI 2015 (pp. 284-294). New York. https://doi.org/10.1145/2785830.2785835
Micallef, Nicholas ; Just, Mike ; Baillie, Lynne ; Halvey, Martin ; Kayacik, Hilmi Güneş . / Why aren't users using protection? Investigating the usability of smartphone locking. 17th International Conference on Human-Computer Interaction with Mobile Devices and Services: MobileHCI 2015. New York, 2015. pp. 284-294
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Micallef, N, Just, M, Baillie, L, Halvey, M & Kayacik, HG 2015, Why aren't users using protection? Investigating the usability of smartphone locking. in 17th International Conference on Human-Computer Interaction with Mobile Devices and Services: MobileHCI 2015. New York, pp. 284-294, 17th International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI 2015), Copenhagen, Denmark, 24/08/15. https://doi.org/10.1145/2785830.2785835

Why aren't users using protection? Investigating the usability of smartphone locking. / Micallef, Nicholas; Just, Mike; Baillie, Lynne; Halvey, Martin; Kayacik, Hilmi Güneş .

17th International Conference on Human-Computer Interaction with Mobile Devices and Services: MobileHCI 2015. New York, 2015. p. 284-294.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

TY - CHAP

T1 - Why aren't users using protection? Investigating the usability of smartphone locking

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AU - Halvey, Martin

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N2 - One of the main reasons why smartphone users do not adopt screen locking mechanisms is due to the inefficiency of entering a PIN/pattern each time they use their phone. To address this problem we designed a context-sensitive screen locking application which asked participants to enter a PIN/pattern only when necessary, and evaluated its impact on efficiency and satisfaction. Both groups of participants, who prior to the study either locked or did not lock their phone, adopted our application and felt that unlocking their phone only when necessary was more efficient, did not annoy them and offered a reasonable level of security. Participants responded positively to the option of choosing when a PIN/pattern is required in different contexts. Therefore, we recommend that designers of smartphone locking mechanisms should consider ceding a reasonable level of control over security settings to users to increase adoption and convenience, while keeping smartphones reasonably secure.

AB - One of the main reasons why smartphone users do not adopt screen locking mechanisms is due to the inefficiency of entering a PIN/pattern each time they use their phone. To address this problem we designed a context-sensitive screen locking application which asked participants to enter a PIN/pattern only when necessary, and evaluated its impact on efficiency and satisfaction. Both groups of participants, who prior to the study either locked or did not lock their phone, adopted our application and felt that unlocking their phone only when necessary was more efficient, did not annoy them and offered a reasonable level of security. Participants responded positively to the option of choosing when a PIN/pattern is required in different contexts. Therefore, we recommend that designers of smartphone locking mechanisms should consider ceding a reasonable level of control over security settings to users to increase adoption and convenience, while keeping smartphones reasonably secure.

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Micallef N, Just M, Baillie L, Halvey M, Kayacik HG. Why aren't users using protection? Investigating the usability of smartphone locking. In 17th International Conference on Human-Computer Interaction with Mobile Devices and Services: MobileHCI 2015. New York. 2015. p. 284-294 https://doi.org/10.1145/2785830.2785835