'White knuckle care work': violence, gender and new public management in the voluntary sector

Donna Baines, I.R. Cunningham

Research output: Contribution to journalArticle

29 Citations (Scopus)

Abstract

Drawing on comparative data from Canada and Scotland, this article explores reasons why violence is tolerated in non-profit care settings. This article will provide insights into how workers' orientations to work, the desire to care and the intrinsic rewards from working in a non-profit context interact with the organization of work and managerially constructed workplace norms and cultures (Burawoy, 1979) to offset the tensions in an environment characterized by scarce resources and poor working conditions. This article will also outline how the same environment of scarce resources causes strains in management's efforts to establish such cultures. Working with highly excluded service users with problems that do not respond to easy interventions, workers find themselves working at the edge of their endurance, hanging on by their fingernails, and beginning to participate in various forms of resistance; suggesting that even among the most highly committed, 'white knuckle care' may be unsustainable.
LanguageEnglish
Pages760-776
Number of pages17
JournalWork, Employment and Society
Volume25
Issue number4
DOIs
Publication statusPublished - Dec 2011

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New Public Management
violence
gender
worker
endurance
working conditions
resources
reward
workplace
Canada
organization
cause
management
Voluntary sector
Carework
New public management
Workers
Resources

Keywords

  • care
  • gender
  • new public management
  • violence
  • voluntary sector
  • non-profit sector

Cite this

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'White knuckle care work' : violence, gender and new public management in the voluntary sector. / Baines, Donna; Cunningham, I.R.

In: Work, Employment and Society, Vol. 25, No. 4, 12.2011, p. 760-776.

Research output: Contribution to journalArticle

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