What's in a wait? contrasting management science and economic perspectives on waiting for emergency care

Alec Morton, Gwyn Bevan

Research output: Contribution to journalArticle

16 Citations (Scopus)

Abstract

The current paper reviews and contrasts a management science view of waiting for healthcare, which centres on queues as devices for buffering demand, with an economic view, which stresses the role of the incentive structure, in the context of English Accident and Emergency Departments. We demonstrate that the management science view provides insight into waiting time performance within a single facility but is limited in its ability to shed light on variations in performance across facilities. We argue, with reference to supporting data, that such variations may be explainable by a proper understanding of the incentive structure in A&E Departments.
LanguageEnglish
Pages207-217
Number of pages11
JournalHealth Policy
Volume85
Issue number2
DOIs
Publication statusPublished - 2008

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Emergency Medical Services
Motivation
Economics
Aptitude
Hospital Emergency Service
Delivery of Health Care
Equipment and Supplies
Incentive structure
Management science
Emergency
Waiting time
Emergency department
Queue
Accidents
Healthcare

Keywords

  • management science
  • economic perspective
  • accident and emergency
  • waiting
  • queueing

Cite this

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What's in a wait? contrasting management science and economic perspectives on waiting for emergency care. / Morton, Alec; Bevan, Gwyn.

In: Health Policy, Vol. 85, No. 2, 2008, p. 207-217.

Research output: Contribution to journalArticle

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