What's energy management got to do with it? Exploring the role of energy management in the smart home adoption process

Angela Sanguinetti, Beth Karlin, Rebecca Ford, Kiernan Salmon, Kelsea Dombrovski

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

There are high hopes for smart home technology to deliver Home Energy Management (HEM) solutions, including through smart thermostats, plugs, lights, switches, and appliances. However, adoption of these technologies is lagging behind expectations. Moreover, it is unclear how energy management features in the smart home consumer adoption process. We know there is technical potential for the smart home to support energy management, but we know little about the degree to which energy benefits interest consumers and motivate them to adopt smart home technologies relative to non-energy benefits such as security, comfort, and convenience, which could have implications for increasing rather than decreasing energy consumption. To that point, we know little about whether and how the energy management functionalities of smart home products are actually used by adopters. The present research investigated consumers’ knowledge of, attitudes toward, and experiences with smart home technologies that have energy management functionalities (smart HEMS), in order to assess barriers to adoption and to achieving purported energy benefits. Specifically, we studied shoppers at smart home retailers to gauge their existing awareness of and attitudes toward smart HEMS, and we analyzed Amazon customer reviews of smart HEMS to better understand early adopters’ motivations and experiences. Results revealed challenges to achieving energy benefits with existing products and marketing strategies, and implications for shaping the future of these technologies to achieve energy demand reductions and load shifting capabilities at scale for the smart home and smart grid of the future.
LanguageEnglish
Pages1897–1911
Number of pages15
JournalEnergy Efficiency
Volume11
Issue number7
Early online date23 Jun 2018
DOIs
Publication statusPublished - 31 Oct 2018

Fingerprint

Energy management
energy
management
functionality
Thermostats
consumer interest
consumer research
Gages
Marketing
energy shortage
Energy utilization
Switches
energy consumption
experience
marketing
customer

Keywords

  • energy management technology
  • home energy management
  • connected home
  • smart home
  • consumer adoption

Cite this

Sanguinetti, Angela ; Karlin, Beth ; Ford, Rebecca ; Salmon, Kiernan ; Dombrovski, Kelsea. / What's energy management got to do with it? Exploring the role of energy management in the smart home adoption process. In: Energy Efficiency. 2018 ; Vol. 11, No. 7. pp. 1897–1911.
@article{fd249346ddd94a7788099cda49e68c9c,
title = "What's energy management got to do with it? Exploring the role of energy management in the smart home adoption process",
abstract = "There are high hopes for smart home technology to deliver Home Energy Management (HEM) solutions, including through smart thermostats, plugs, lights, switches, and appliances. However, adoption of these technologies is lagging behind expectations. Moreover, it is unclear how energy management features in the smart home consumer adoption process. We know there is technical potential for the smart home to support energy management, but we know little about the degree to which energy benefits interest consumers and motivate them to adopt smart home technologies relative to non-energy benefits such as security, comfort, and convenience, which could have implications for increasing rather than decreasing energy consumption. To that point, we know little about whether and how the energy management functionalities of smart home products are actually used by adopters. The present research investigated consumers’ knowledge of, attitudes toward, and experiences with smart home technologies that have energy management functionalities (smart HEMS), in order to assess barriers to adoption and to achieving purported energy benefits. Specifically, we studied shoppers at smart home retailers to gauge their existing awareness of and attitudes toward smart HEMS, and we analyzed Amazon customer reviews of smart HEMS to better understand early adopters’ motivations and experiences. Results revealed challenges to achieving energy benefits with existing products and marketing strategies, and implications for shaping the future of these technologies to achieve energy demand reductions and load shifting capabilities at scale for the smart home and smart grid of the future.",
keywords = "energy management technology, home energy management, connected home, smart home, consumer adoption",
author = "Angela Sanguinetti and Beth Karlin and Rebecca Ford and Kiernan Salmon and Kelsea Dombrovski",
year = "2018",
month = "10",
day = "31",
doi = "10.1007/s12053-018-9689-6",
language = "English",
volume = "11",
pages = "1897–1911",
journal = "Energy Efficiency",
issn = "1570-646X",
publisher = "Springer",
number = "7",

}

What's energy management got to do with it? Exploring the role of energy management in the smart home adoption process. / Sanguinetti, Angela; Karlin, Beth; Ford, Rebecca; Salmon, Kiernan; Dombrovski, Kelsea.

In: Energy Efficiency, Vol. 11, No. 7, 31.10.2018, p. 1897–1911.

Research output: Contribution to journalArticle

TY - JOUR

T1 - What's energy management got to do with it? Exploring the role of energy management in the smart home adoption process

AU - Sanguinetti, Angela

AU - Karlin, Beth

AU - Ford, Rebecca

AU - Salmon, Kiernan

AU - Dombrovski, Kelsea

PY - 2018/10/31

Y1 - 2018/10/31

N2 - There are high hopes for smart home technology to deliver Home Energy Management (HEM) solutions, including through smart thermostats, plugs, lights, switches, and appliances. However, adoption of these technologies is lagging behind expectations. Moreover, it is unclear how energy management features in the smart home consumer adoption process. We know there is technical potential for the smart home to support energy management, but we know little about the degree to which energy benefits interest consumers and motivate them to adopt smart home technologies relative to non-energy benefits such as security, comfort, and convenience, which could have implications for increasing rather than decreasing energy consumption. To that point, we know little about whether and how the energy management functionalities of smart home products are actually used by adopters. The present research investigated consumers’ knowledge of, attitudes toward, and experiences with smart home technologies that have energy management functionalities (smart HEMS), in order to assess barriers to adoption and to achieving purported energy benefits. Specifically, we studied shoppers at smart home retailers to gauge their existing awareness of and attitudes toward smart HEMS, and we analyzed Amazon customer reviews of smart HEMS to better understand early adopters’ motivations and experiences. Results revealed challenges to achieving energy benefits with existing products and marketing strategies, and implications for shaping the future of these technologies to achieve energy demand reductions and load shifting capabilities at scale for the smart home and smart grid of the future.

AB - There are high hopes for smart home technology to deliver Home Energy Management (HEM) solutions, including through smart thermostats, plugs, lights, switches, and appliances. However, adoption of these technologies is lagging behind expectations. Moreover, it is unclear how energy management features in the smart home consumer adoption process. We know there is technical potential for the smart home to support energy management, but we know little about the degree to which energy benefits interest consumers and motivate them to adopt smart home technologies relative to non-energy benefits such as security, comfort, and convenience, which could have implications for increasing rather than decreasing energy consumption. To that point, we know little about whether and how the energy management functionalities of smart home products are actually used by adopters. The present research investigated consumers’ knowledge of, attitudes toward, and experiences with smart home technologies that have energy management functionalities (smart HEMS), in order to assess barriers to adoption and to achieving purported energy benefits. Specifically, we studied shoppers at smart home retailers to gauge their existing awareness of and attitudes toward smart HEMS, and we analyzed Amazon customer reviews of smart HEMS to better understand early adopters’ motivations and experiences. Results revealed challenges to achieving energy benefits with existing products and marketing strategies, and implications for shaping the future of these technologies to achieve energy demand reductions and load shifting capabilities at scale for the smart home and smart grid of the future.

KW - energy management technology

KW - home energy management

KW - connected home

KW - smart home

KW - consumer adoption

UR - https://ora.ox.ac.uk/objects/uuid:66acb5f8-5b89-49ae-9b14-b2d579f940bb

U2 - 10.1007/s12053-018-9689-6

DO - 10.1007/s12053-018-9689-6

M3 - Article

VL - 11

SP - 1897

EP - 1911

JO - Energy Efficiency

T2 - Energy Efficiency

JF - Energy Efficiency

SN - 1570-646X

IS - 7

ER -