What usually happens in my mediations

Charlie Irvine's thirty-year career as a mediator has included family, workplace, commercial and complaints against lawyers. He has an academic interest in the field and runs the LLM / MSc Programme in Mediation and Conflict Resolution at University of Strathclyde, Glasgow, Scotland. He is writing up a doctoral study on the justice thinking of unrepresented people in court-referred mediation. In the account below, he describes "what usually happens" when he mediates complaints against legal practitioners under a Scottish statutory scheme, though he remains wary of calling it a model. This exercise has reminded him of the values and principles driving the myriad "moves" mediators make.