What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study

J. Gennard, E. Soltani, R.B. Van Der Meer, T.M. Williams

Research output: Contribution to conferencePaper

Abstract

Paper focusing on the degree of internal consistency between TQM and performance management systems using a semi-structured interview study.

Conference

Conference9th International Conference of Industry, Engineering and Management Systems
CityFlorida, United States of America
Period17/03/0319/03/03

Fingerprint

Structured interview
Internal consistency
Total quality management
Performance management systems

Keywords

  • total quality management
  • quality systems
  • human resource management

Cite this

Gennard, J., Soltani, E., Van Der Meer, R. B., & Williams, T. M. (2003). What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study. Paper presented at 9th International Conference of Industry, Engineering and Management Systems, Florida, United States of America, .
Gennard, J. ; Soltani, E. ; Van Der Meer, R.B. ; Williams, T.M. / What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study. Paper presented at 9th International Conference of Industry, Engineering and Management Systems, Florida, United States of America, .
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abstract = "Paper focusing on the degree of internal consistency between TQM and performance management systems using a semi-structured interview study.",
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author = "J. Gennard and E. Soltani and {Van Der Meer}, R.B. and T.M. Williams",
year = "2003",
language = "English",
note = "9th International Conference of Industry, Engineering and Management Systems ; Conference date: 17-03-2003 Through 19-03-2003",

}

Gennard, J, Soltani, E, Van Der Meer, RB & Williams, TM 2003, 'What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study' Paper presented at 9th International Conference of Industry, Engineering and Management Systems, Florida, United States of America, 17/03/03 - 19/03/03, .

What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study. / Gennard, J.; Soltani, E.; Van Der Meer, R.B.; Williams, T.M.

2003. Paper presented at 9th International Conference of Industry, Engineering and Management Systems, Florida, United States of America, .

Research output: Contribution to conferencePaper

TY - CONF

T1 - What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study

AU - Gennard, J.

AU - Soltani, E.

AU - Van Der Meer, R.B.

AU - Williams, T.M.

PY - 2003

Y1 - 2003

N2 - Paper focusing on the degree of internal consistency between TQM and performance management systems using a semi-structured interview study.

AB - Paper focusing on the degree of internal consistency between TQM and performance management systems using a semi-structured interview study.

KW - total quality management

KW - quality systems

KW - human resource management

UR - http://www.csustan.edu/market/petrosky/iems/iems2009.html

M3 - Paper

ER -

Gennard J, Soltani E, Van Der Meer RB, Williams TM. What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study. 2003. Paper presented at 9th International Conference of Industry, Engineering and Management Systems, Florida, United States of America, .