What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study

J. Gennard, E. Soltani, R.B. Van Der Meer, T.M. Williams

Research output: Contribution to conferenceAbstractpeer-review

Abstract

Paper focusing on the degree of internal consistency between TQM and performance management systems using a semi-structured interview study.
Original languageEnglish
Publication statusPublished - 2003
Event9th International Conference of Industry, Engineering and Management Systems - Florida, United States of America
Duration: 17 Mar 200319 Mar 2003

Conference

Conference9th International Conference of Industry, Engineering and Management Systems
CityFlorida, United States of America
Period17/03/0319/03/03

Keywords

  • total quality management
  • quality systems
  • human resource management

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