What do lab-based user studies tell us about in-the-wild behavior?: insights from a study of museum interactives

Eva Hornecker; Emma Nicol

doi:10.1145/2317956.2318010

What do lab-based user studies tell us about in-the-wild behavior? insights from a study of museum interactives

Eva Hornecker, Emma Nicol

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution book

18 Citations (Scopus)

Abstract

We contribute to an understanding of how well lab-based user studies can help us to anticipate how a system will be used in ‘the wild’. We analyze and compare data from lab-based user studies of prototype museum installations and the subsequent deployment of these systems in a museum. While the user study was successful in identifying usability
issues, social behavior patterns in the museum, in particular between caregivers and children, differed in several aspects between the settings. Our analysis highlights influences on usage and behavior patterns: the physical and structural setup, the user study creating a focused activity, and the demand characteristics of a user study.

Original language	English
Title of host publication	Proceedings of Designing Interactive Systems (DIS'12)
Place of Publication	New York
Pages	358-367
Number of pages	10
ISBN (Electronic)	978-1-4503-1210-3
DOIs	https://doi.org/10.1145/2317956.2318010
Publication status	Published - 2012

Keywords

behavior patterns
user study
museum installations

Access to Document

10.1145/2317956.2318010

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