What do lab-based user studies tell us about in-the-wild behavior? insights from a study of museum interactives

Eva Hornecker, Emma Nicol

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

16 Citations (Scopus)

Abstract

We contribute to an understanding of how well lab-based user studies can help us to anticipate how a system will be used in ‘the wild’. We analyze and compare data from lab-based user studies of prototype museum installations and the subsequent deployment of these systems in a museum. While the user study was successful in identifying usability
issues, social behavior patterns in the museum, in particular between caregivers and children, differed in several aspects between the settings. Our analysis highlights influences on usage and behavior patterns: the physical and structural setup, the user study creating a focused activity, and the demand characteristics of a user study.
Original languageEnglish
Title of host publicationProceedings of Designing Interactive Systems (DIS'12)
Place of PublicationNew York
Pages358-367
Number of pages10
ISBN (Electronic)978-1-4503-1210-3
DOIs
Publication statusPublished - 2012

Keywords

  • behavior patterns
  • user study
  • museum installations

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