What do lab-based user studies tell us about in-the-wild behavior?: insights from a study of museum interactives

Eva Hornecker, Emma Nicol

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

13 Citations (Scopus)

Abstract

We contribute to an understanding of how well lab-based user studies can help us to anticipate how a system will be used in ‘the wild’. We analyze and compare data from lab-based user studies of prototype museum installations and the subsequent deployment of these systems in a museum. While the user study was successful in identifying usability
issues, social behavior patterns in the museum, in particular between caregivers and children, differed in several aspects between the settings. Our analysis highlights influences on usage and behavior patterns: the physical and structural setup, the user study creating a focused activity, and the demand characteristics of a user study.
LanguageEnglish
Title of host publicationProceedings of Designing Interactive Systems (DIS'12)
Place of PublicationNew York
Pages358-367
Number of pages10
ISBN (Electronic)978-1-4503-1210-3
DOIs
Publication statusPublished - 2012

Fingerprint

Museums

Keywords

  • behavior patterns
  • user study
  • museum installations

Cite this

Hornecker, Eva ; Nicol, Emma. / What do lab-based user studies tell us about in-the-wild behavior? insights from a study of museum interactives. Proceedings of Designing Interactive Systems (DIS'12). New York, 2012. pp. 358-367
@inproceedings{04fc133f411547bdac3059a56a170885,
title = "What do lab-based user studies tell us about in-the-wild behavior?: insights from a study of museum interactives",
abstract = "We contribute to an understanding of how well lab-based user studies can help us to anticipate how a system will be used in ‘the wild’. We analyze and compare data from lab-based user studies of prototype museum installations and the subsequent deployment of these systems in a museum. While the user study was successful in identifying usabilityissues, social behavior patterns in the museum, in particular between caregivers and children, differed in several aspects between the settings. Our analysis highlights influences on usage and behavior patterns: the physical and structural setup, the user study creating a focused activity, and the demand characteristics of a user study.",
keywords = "behavior patterns, user study, museum installations",
author = "Eva Hornecker and Emma Nicol",
year = "2012",
doi = "10.1145/2317956.2318010",
language = "English",
pages = "358--367",
booktitle = "Proceedings of Designing Interactive Systems (DIS'12)",

}

What do lab-based user studies tell us about in-the-wild behavior? insights from a study of museum interactives. / Hornecker, Eva; Nicol, Emma.

Proceedings of Designing Interactive Systems (DIS'12). New York, 2012. p. 358-367.

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

TY - GEN

T1 - What do lab-based user studies tell us about in-the-wild behavior?

T2 - insights from a study of museum interactives

AU - Hornecker, Eva

AU - Nicol, Emma

PY - 2012

Y1 - 2012

N2 - We contribute to an understanding of how well lab-based user studies can help us to anticipate how a system will be used in ‘the wild’. We analyze and compare data from lab-based user studies of prototype museum installations and the subsequent deployment of these systems in a museum. While the user study was successful in identifying usabilityissues, social behavior patterns in the museum, in particular between caregivers and children, differed in several aspects between the settings. Our analysis highlights influences on usage and behavior patterns: the physical and structural setup, the user study creating a focused activity, and the demand characteristics of a user study.

AB - We contribute to an understanding of how well lab-based user studies can help us to anticipate how a system will be used in ‘the wild’. We analyze and compare data from lab-based user studies of prototype museum installations and the subsequent deployment of these systems in a museum. While the user study was successful in identifying usabilityissues, social behavior patterns in the museum, in particular between caregivers and children, differed in several aspects between the settings. Our analysis highlights influences on usage and behavior patterns: the physical and structural setup, the user study creating a focused activity, and the demand characteristics of a user study.

KW - behavior patterns

KW - user study

KW - museum installations

UR - http://www.scopus.com/inward/record.url?scp=84864748963&partnerID=8YFLogxK

UR - http://www.ehornecker.de/Papers/RBBM-study_final-reduced.pdf

U2 - 10.1145/2317956.2318010

DO - 10.1145/2317956.2318010

M3 - Conference contribution book

SP - 358

EP - 367

BT - Proceedings of Designing Interactive Systems (DIS'12)

CY - New York

ER -