What consumers want? differentiating service quality and recovery service

S. Ennis; T. Sio-Hong

What consumers want? differentiating service quality and recovery service

S. Ennis, T. Sio-Hong

Marketing

Research output: Contribution to conference › Paper

Abstract

This paper discusses the differentiating service quality and recovery service. It was presented at the 33rd european markinging academy annual conference in 2004.

Original language	English
Publication status	Unpublished - May 2004
Event	33rd European Marketing Academy Conference - Murcia, Spain Duration: 18 May 2004 → 21 May 2004

Conference

Conference	33rd European Marketing Academy Conference
City	Murcia, Spain
Period	18/05/04 → 21/05/04

Keywords

consumers
marketing
service quality
recovery service

Cite this

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title = "What consumers want? differentiating service quality and recovery service",

abstract = "This paper discusses the differentiating service quality and recovery service. It was presented at the 33rd european markinging academy annual conference in 2004.",

keywords = "consumers, marketing, service quality, recovery service",

author = "S. Ennis and T. Sio-Hong",

note = "AHR; 33rd European Marketing Academy Conference ; Conference date: 18-05-2004 Through 21-05-2004",

year = "2004",

month = may,

language = "English",

}

TY - CONF

T1 - What consumers want? differentiating service quality and recovery service

AU - Ennis, S.

AU - Sio-Hong, T.

N1 - AHR

PY - 2004/5

Y1 - 2004/5

N2 - This paper discusses the differentiating service quality and recovery service. It was presented at the 33rd european markinging academy annual conference in 2004.

AB - This paper discusses the differentiating service quality and recovery service. It was presented at the 33rd european markinging academy annual conference in 2004.

KW - consumers

KW - marketing

KW - service quality

KW - recovery service

UR - http://www.emac-online.org/r/default.asp?iId=IIFKL

M3 - Paper

T2 - 33rd European Marketing Academy Conference

Y2 - 18 May 2004 through 21 May 2004

ER -

What consumers want? differentiating service quality and recovery service

Abstract

Conference

Keywords

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Cite this