Web enabled performance measurement systems

U. Bititci, S.S. Nudurupati, T.J. Turner

Research output: Contribution to journalArticle

48 Citations (Scopus)

Abstract

In order to respond proactively to the new emerging challenges, management requires up-to-date and accurate information on performance. Such performance measurement systems are still not common because there is not sufficient research focused on management implications of IT enabled performance measurement systems. This paper presents an empirical case study where a fully integrated IT enabled performance measurement system was implemented and its management implications studied. The paper concludes, based on a single case study, that if properly implemented, such systems would promote a proactive management style and greater confidence in management decisions.
Original languageEnglish
Pages (from-to)1273-1287
Number of pages14
JournalJournal of Materials Processing Technology
Volume22
Issue number11
DOIs
Publication statusPublished - 2002

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Keywords

  • business culture
  • flexibility
  • information technology
  • internet
  • performance measurement

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