Visitor motivation, satisfaction and behavioural intention: the 2005 Naadam Festival, Ulaanbaatar

P. Schofield, K.J. Thompson

Research output: Contribution to journalArticle

Abstract

The study investigates visitor motivation for attending the 2005 Naadam Festival in Ulaanbaatar, Mongolia. It identifies motivation variance on the basis of socio-demographic variables and examines the factors of significance with regard to visitor satisfaction and intention to revisit the festival. Five motivation dimensions, consistent with those identified in previous research, were identified. The horse riding and wrestling events were the most satisfying aspects of the festival from the visitor perspective, followed by Naadam's uniqueness, the opening ceremony and the authenticity of the festival. Significant differences in motivation dimensions, satisfaction and intention to revisit the festival were found on the basis of visitor origin, gender and age. The theoretical and practical implications of the findings are discussed.
Original languageEnglish
Pages (from-to)329-344
Number of pages15
JournalInternational Journal of Tourism Research
Volume9
Issue number5
DOIs
Publication statusPublished - 2007

Keywords

  • visitor motivation
  • customer satisfaction
  • cultural festival
  • mongolia
  • naadam
  • tourism
  • hospitality

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