Victim satisfaction with criminal justice: a systematic review

Malini Laxminarayan, Mark Bosmans, Robert Porter, Lorena Sosa

Research output: Contribution to journalArticlepeer-review

25 Citations (Scopus)


The authors conducted a systematic review on the topic of victim satisfaction with criminal justice to examine which aspects of the procedure and the legal outcome are associated with victim satisfaction. The systematic review resulted in 22 articles. Factors were conceptualized into (1) variables related to the procedure and (2) vari- ables related to the outcome. The study uncovered covariates of satisfaction in both categories. Findings, however, were ambiguous. The mixed findings suggest there is a need to understand both the differences among victims and when certain facets are more important in influencing satisfaction with the judicial process.
Original languageEnglish
Pages (from-to)119-147
Number of pages29
JournalVictims & Offenders
Issue number2
Early online date27 Mar 2013
Publication statusPublished - 2013


  • systematic review
  • victim satisfaction
  • criminal justice
  • quality of procedure
  • quality of the outcome


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