Value of maturity models in performance measurement

Umit S. Bititci, Patrizia Garengo, Aylin Ates, Sai S. Nudurupati

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    Over the last 20 years, the field of performance measurement (PM) has evolved from measurement to management. Investigations demonstrated the relevance of PM in management of organisations’ results. Although maturity model concept was widely used, the value of maturity models in PM has not been purposefully investigated. To address this gap, this research formulated three research questions: (1) How do maturity models in the field of performance measurement and management (PM&M) add value in practice? (2) How do such maturity models compliment and/or replicate the value added by an expert? (3) How do maturity models contribute to the development of the organisation’s PM&M practices? Using a predefined research protocol, 12 European manufacturing organisations and independent experts were engaged in conducting two separate studies: (1) the experts conducted reviews with 12 companies using a standard business review format; (2) research team adopted one of the available maturity models and facilitated self-assessments with the management teams of the same 12 companies. Results from both the studies were compared and high levels of congruence were identified. The analysis demonstrates that the maturity models with certain characteristics, promote organisational learning as well as enabling efficient and effective assessment of the performance management practices of the organisations.
    Original languageEnglish
    Pages (from-to)3062-3085
    Number of pages24
    JournalInternational Journal of Production Research
    Issue number10
    Early online date27 Oct 2014
    Publication statusE-pub ahead of print - 27 Oct 2014


    • performance measurement
    • performance management practices
    • maturity models
    • maturity assessment


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