Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption

Spiros Gounaris, Christos Koritos

Research output: Contribution to journalArticle

Abstract

The presumed dominant role of usability attributes (ie usefulness and ease of use) in predicting consumer adoption of a technologically based innovation (eg internet banking — IB) is reexamined, by using an extended framework, which, apart from usability, incorporates the social and psychological aspects of the adoption process. Furthermore, given that IB has been around for almost a decade, it is high time to update the profile of the potential adopters. Results, underscore the role of social factors as predictors of potential IB adopters, whereas the demographic profile of future IB adopters displays important differences compared to that of those already using IB. Possible explanations are discussed, along with implication for practitioners and suggestions for future research.
LanguageEnglish
Pages39-51
Number of pages13
JournalJournal of Financial Services Marketing
Volume13
Issue number1
DOIs
Publication statusPublished - 2008

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Innovation
Usability
Personal characteristics
Internet banking
Predictors
Ease of use
Psychological
Usefulness
Social factors
Demographics

Keywords

  • internet banking
  • financial services marketing
  • Innovation

Cite this

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