Using simulation to evaluate e-business process implementations

P.D. Ball, Pavel Albores, Jillian C. MacBryde, J.A. McGeough (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter


E-business adoption within companies appears to be driven by high level justification and 'me too' attitudes rather than from detailed investigation and assessment of the operational benefits. This paper argues the need to perform this detailed investigation and proposes the use of discrete event simulation as a tool for this analysis. Case studies from two small to medium enterprises illustrate features of simulation tools required that could improve the evaluation of e-business process implementations. Results from the case studies show the effect of e-business process implementations on the dynamics of the business whilst demonstrating the greater understanding of the dynamic performance that can be gained.
Original languageEnglish
Title of host publicationComputer-aided production engineering 2003
Place of PublicationBury-St-Edmunds, United Kingdom
Number of pages7
Publication statusPublished - 2003


  • discrete event simulation
  • e-business
  • small to medium enterprises
  • e-business process implementation
  • business dynamics


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