@inproceedings{c3635c323f4a4cb2824781d77501a2b5,
title = "Using multiple criteria decision analysis to aid the selection of enterprise resource planning software: a case study",
abstract = "BHC Ltd is a family owned SME which specialises in steel fabrication for the construction industry. Due to rapid growth over the past decade the company{\textquoteright}s current business software has evolved from a collection of semi-integrated individual packages and Excel spreadsheets. To help the company become more efficient during the current financial downturn and to ensure they are capable of future growth, BHC Ltd initiated a project with the University of Strathclyde to select and implement an Enterprise Resource Planning (ERP) solution. This paper will provide a case study of BHC{\textquoteright}s ERP selection process. In particular it will discuss how steel specific business requirements and organisational culture led us to use multiple criteria decision analysis (MCDA) when making a final software selection. The MCDA process that was followed is further discussed and includes the success that was achieved by using this approach.",
keywords = "design engineering , multiple criteria decision analysis , enterprise resource planning, enterprise, decision analysis",
author = "Ross Parkhill and Valerie Belton and Umit Bititci and Alastair Roberts and M. Smith",
year = "2010",
doi = "10.1007/978-3-642-14594-0_4",
language = "English",
isbn = "9783642145933",
series = "Smart Innovation Systems and Technologies ",
publisher = "Springer-Verlag",
pages = "39--49",
editor = "Howlett, {R.J. }",
booktitle = "Innovation through knowledge transfer",
note = "Innovation through Knowledge Transfer ; Conference date: 01-01-2010",
}