Using multiple criteria decision analysis to aid the selection of enterprise resource planning software: a case study

Ross Parkhill, Valerie Belton, Umit Bititci, Alastair Roberts, M. Smith

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

2 Citations (Scopus)

Abstract

BHC Ltd is a family owned SME which specialises in steel fabrication for the construction industry. Due to rapid growth over the past decade the company’s current business software has evolved from a collection of semi-integrated individual packages and Excel spreadsheets. To help the company become more efficient during the current financial downturn and to ensure they are capable of future growth, BHC Ltd initiated a project with the University of Strathclyde to select and implement an Enterprise Resource Planning (ERP) solution. This paper will provide a case study of BHC’s ERP selection process. In particular it will discuss how steel specific business requirements and organisational culture led us to use multiple criteria decision analysis (MCDA) when making a final software selection. The MCDA process that was followed is further discussed and includes the success that was achieved by using this approach.
LanguageEnglish
Title of host publicationInnovation through knowledge transfer
EditorsR.J. Howlett
Place of PublicationBerlin
Pages39-49
Number of pages11
DOIs
Publication statusPublished - 2010
EventInnovation through Knowledge Transfer - , United Kingdom
Duration: 1 Jan 2010 → …

Publication series

NameSmart Innovation Systems and Technologies
PublisherSpringer-Verlag
Volume5
ISSN (Print)2190-3018

Conference

ConferenceInnovation through Knowledge Transfer
CountryUnited Kingdom
Period1/01/10 → …

Fingerprint

Multiple criteria decision analysis
Software
Enterprise resource planning
Steel
Selection process
Spreadsheet
Small and medium-sized enterprises
Construction industry
An enterprise
Organizational culture
Software selection
Integrated
Software business
Excel

Keywords

  • design engineering
  • multiple criteria decision analysis
  • enterprise resource planning
  • enterprise
  • decision analysis

Cite this

Parkhill, R., Belton, V., Bititci, U., Roberts, A., & Smith, M. (2010). Using multiple criteria decision analysis to aid the selection of enterprise resource planning software: a case study. In R. J. Howlett (Ed.), Innovation through knowledge transfer (pp. 39-49). (Smart Innovation Systems and Technologies ; Vol. 5). Berlin. https://doi.org/10.1007/978-3-642-14594-0_4
Parkhill, Ross ; Belton, Valerie ; Bititci, Umit ; Roberts, Alastair ; Smith, M. / Using multiple criteria decision analysis to aid the selection of enterprise resource planning software : a case study. Innovation through knowledge transfer. editor / R.J. Howlett. Berlin, 2010. pp. 39-49 (Smart Innovation Systems and Technologies ).
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Parkhill, R, Belton, V, Bititci, U, Roberts, A & Smith, M 2010, Using multiple criteria decision analysis to aid the selection of enterprise resource planning software: a case study. in RJ Howlett (ed.), Innovation through knowledge transfer. Smart Innovation Systems and Technologies , vol. 5, Berlin, pp. 39-49, Innovation through Knowledge Transfer, United Kingdom, 1/01/10. https://doi.org/10.1007/978-3-642-14594-0_4

Using multiple criteria decision analysis to aid the selection of enterprise resource planning software : a case study. / Parkhill, Ross; Belton, Valerie; Bititci, Umit; Roberts, Alastair; Smith, M.

Innovation through knowledge transfer. ed. / R.J. Howlett. Berlin, 2010. p. 39-49 (Smart Innovation Systems and Technologies ; Vol. 5).

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

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Parkhill R, Belton V, Bititci U, Roberts A, Smith M. Using multiple criteria decision analysis to aid the selection of enterprise resource planning software: a case study. In Howlett RJ, editor, Innovation through knowledge transfer. Berlin. 2010. p. 39-49. (Smart Innovation Systems and Technologies ). https://doi.org/10.1007/978-3-642-14594-0_4