Using focus group method to identifying citizen requirements to Saudi mobile government services

Sultan Refa D Alotaibi, Dmitri Roussinov

Research output: Contribution to conferencePaper

Abstract

Mobile government services implementation faces several challenges in developing countries. This paper studies some of those challenges in the context of Saudi Arabia. The study aims to investigate factors affecting m-government acceptance in Saudi Arabia, including ease of use, usefulness, service quality, trust, intention to use and users' satisfaction. Our investigation will help in integrating the m-government services in citizens' everyday life. We collected and analyzed our data from focus groups. These focus groups are from King Saud University and Imam Muhammed Bin Saud University, so the samples size are five and seven participants, respectively. We found that there are some factors to identifying citizen requirements to Saudi mobile government services. These services should be easy to use and not require too much effort. Also, these services must be fully trusted.

Conference

Conference19th International Conference on e-Business and e-Government
Abbreviated titleICBG 2017
CountryUnited Kingdom
CityLondon
Period14/03/1715/03/17
Internet address

Fingerprint

Bins
Developing countries

Keywords

  • e-government
  • m-government
  • focus group

Cite this

Alotaibi, S. R. D., & Roussinov, D. (2017). Using focus group method to identifying citizen requirements to Saudi mobile government services. Paper presented at 19th International Conference on e-Business and e-Government, London, United Kingdom.
Alotaibi, Sultan Refa D ; Roussinov, Dmitri. / Using focus group method to identifying citizen requirements to Saudi mobile government services. Paper presented at 19th International Conference on e-Business and e-Government, London, United Kingdom.5 p.
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Alotaibi, SRD & Roussinov, D 2017, 'Using focus group method to identifying citizen requirements to Saudi mobile government services' Paper presented at 19th International Conference on e-Business and e-Government, London, United Kingdom, 14/03/17 - 15/03/17, .

Using focus group method to identifying citizen requirements to Saudi mobile government services. / Alotaibi, Sultan Refa D; Roussinov, Dmitri.

2017. Paper presented at 19th International Conference on e-Business and e-Government, London, United Kingdom.

Research output: Contribution to conferencePaper

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AU - Alotaibi, Sultan Refa D

AU - Roussinov, Dmitri

PY - 2017/3/14

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N2 - Mobile government services implementation faces several challenges in developing countries. This paper studies some of those challenges in the context of Saudi Arabia. The study aims to investigate factors affecting m-government acceptance in Saudi Arabia, including ease of use, usefulness, service quality, trust, intention to use and users' satisfaction. Our investigation will help in integrating the m-government services in citizens' everyday life. We collected and analyzed our data from focus groups. These focus groups are from King Saud University and Imam Muhammed Bin Saud University, so the samples size are five and seven participants, respectively. We found that there are some factors to identifying citizen requirements to Saudi mobile government services. These services should be easy to use and not require too much effort. Also, these services must be fully trusted.

AB - Mobile government services implementation faces several challenges in developing countries. This paper studies some of those challenges in the context of Saudi Arabia. The study aims to investigate factors affecting m-government acceptance in Saudi Arabia, including ease of use, usefulness, service quality, trust, intention to use and users' satisfaction. Our investigation will help in integrating the m-government services in citizens' everyday life. We collected and analyzed our data from focus groups. These focus groups are from King Saud University and Imam Muhammed Bin Saud University, so the samples size are five and seven participants, respectively. We found that there are some factors to identifying citizen requirements to Saudi mobile government services. These services should be easy to use and not require too much effort. Also, these services must be fully trusted.

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Alotaibi SRD, Roussinov D. Using focus group method to identifying citizen requirements to Saudi mobile government services. 2017. Paper presented at 19th International Conference on e-Business and e-Government, London, United Kingdom.