User acceptance of m-government services in Saudi Arabia: an SEM approach

In spite of many benefits normally attributed to the use of e-government and its more recent variety mobile- (m-) government, there are still many obstacles reported facing the adoption of both, especially in developing countries. We explore the situation in one of them, namely Saudi Arabia, aiming to study factors affecting citizens' adoption of m-government. We tailor a new conceptual model for m-government adoption by citizens based on Technology Acceptance Model (TAM) and specifically consider important factors such as perceived service quality, perceived trust, user satisfaction and perceived mobility. We also tailor measuring those factors to account for the specifics of the new mobile aspect in the existing theories and carry out a large scale survey (695 analysed respondents from King Saud University and Immam Muhammed Bin Saud University) followed by quantitative analysis involving structural equation modelling. Our results support most of the anticipated relationships between the factors and adoption, and will help policy makers and developers of e-government systems to increase citizen's adoption.