User acceptance of m-government services in Saudi Arabia: an SEM approach

Sultan Refa D Alotaibi, Dmitri Roussinov

Research output: Contribution to conferencePaper

Abstract

In spite of many benefits normally attributed to the use of e-government and its more recent variety mobile- (m-) government, there are still many obstacles reported facing the adoption of both, especially in developing countries. We explore the situation in one of them, namely Saudi Arabia, aiming to study factors affecting citizens' adoption of m-government. We tailor a new conceptual model for m-government adoption by citizens based on Technology Acceptance Model (TAM) and specifically consider important factors such as perceived service quality, perceived trust, user satisfaction and perceived mobility. We also tailor measuring those factors to account for the specifics of the new mobile aspect in the existing theories and carry out a large scale survey (695 analysed respondents from King Saud University and Immam Muhammed Bin Saud University) followed by quantitative analysis involving structural equation modelling. Our results support most of the anticipated relationships between the factors and adoption, and will help policy makers and developers of e-government systems to increase citizen's adoption.

Conference

Conference17th European Conference on Digital Government
Abbreviated titleECDG
CountryPortugal
CityLisbon
Period12/06/1713/06/17

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Scanning electron microscopy
Bins
Developing countries
Chemical analysis

Keywords

  • e-government
  • m-government
  • acceptance
  • model

Cite this

Alotaibi, S. R. D., & Roussinov, D. (Accepted/In press). User acceptance of m-government services in Saudi Arabia: an SEM approach. Paper presented at 17th European Conference on Digital Government, Lisbon, Portugal.
Alotaibi, Sultan Refa D ; Roussinov, Dmitri. / User acceptance of m-government services in Saudi Arabia : an SEM approach. Paper presented at 17th European Conference on Digital Government, Lisbon, Portugal.
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Alotaibi, SRD & Roussinov, D 2017, 'User acceptance of m-government services in Saudi Arabia: an SEM approach' Paper presented at 17th European Conference on Digital Government, Lisbon, Portugal, 12/06/17 - 13/06/17, .

User acceptance of m-government services in Saudi Arabia : an SEM approach. / Alotaibi, Sultan Refa D; Roussinov, Dmitri.

2017. Paper presented at 17th European Conference on Digital Government, Lisbon, Portugal.

Research output: Contribution to conferencePaper

TY - CONF

T1 - User acceptance of m-government services in Saudi Arabia

T2 - an SEM approach

AU - Alotaibi, Sultan Refa D

AU - Roussinov, Dmitri

PY - 2017/3/21

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N2 - In spite of many benefits normally attributed to the use of e-government and its more recent variety mobile- (m-) government, there are still many obstacles reported facing the adoption of both, especially in developing countries. We explore the situation in one of them, namely Saudi Arabia, aiming to study factors affecting citizens' adoption of m-government. We tailor a new conceptual model for m-government adoption by citizens based on Technology Acceptance Model (TAM) and specifically consider important factors such as perceived service quality, perceived trust, user satisfaction and perceived mobility. We also tailor measuring those factors to account for the specifics of the new mobile aspect in the existing theories and carry out a large scale survey (695 analysed respondents from King Saud University and Immam Muhammed Bin Saud University) followed by quantitative analysis involving structural equation modelling. Our results support most of the anticipated relationships between the factors and adoption, and will help policy makers and developers of e-government systems to increase citizen's adoption.

AB - In spite of many benefits normally attributed to the use of e-government and its more recent variety mobile- (m-) government, there are still many obstacles reported facing the adoption of both, especially in developing countries. We explore the situation in one of them, namely Saudi Arabia, aiming to study factors affecting citizens' adoption of m-government. We tailor a new conceptual model for m-government adoption by citizens based on Technology Acceptance Model (TAM) and specifically consider important factors such as perceived service quality, perceived trust, user satisfaction and perceived mobility. We also tailor measuring those factors to account for the specifics of the new mobile aspect in the existing theories and carry out a large scale survey (695 analysed respondents from King Saud University and Immam Muhammed Bin Saud University) followed by quantitative analysis involving structural equation modelling. Our results support most of the anticipated relationships between the factors and adoption, and will help policy makers and developers of e-government systems to increase citizen's adoption.

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KW - m-government

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Alotaibi SRD, Roussinov D. User acceptance of m-government services in Saudi Arabia: an SEM approach. 2017. Paper presented at 17th European Conference on Digital Government, Lisbon, Portugal.