Abstract
Patient well-being is a fundamental aspect of healthcare that encompasses physical, mental, and emotional health. Ensuring patient well-being not only improves individual outcomes but also enhances the overall healthcare provision process. This paper explores the dimensions of co-creation in healthcare provision that facilitate patient well-being. Through a comprehensive analysis, the study highlights the importance of a holistic approach in promoting and sustaining patient well-being in modern healthcare settings. The study involves a qualitative approach using an interview guide. Twenty interviews were conducted with patients of a Clinic based in Ghana in the malaria treatment process. Findings revealed that technological application, patient empowerment, service design, and healthcare providers’ relationships facilitate patient well-being in the healthcare provision.
Original language | English |
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Pages (from-to) | 83-111 |
Number of pages | 29 |
Journal | Services Marketing Quarterly |
Volume | 46 |
Issue number | 1-2 |
Early online date | 3 Jan 2025 |
DOIs | |
Publication status | Published - 3 Apr 2025 |
Keywords
- co-creation
- patient well-being
- service dominant logic
- empowerment theory
- healthcare
- Ghana