Unionism, non-unionism and workers' attitudes to representation in four call centres

P.M. Bain, P. Taylor, K. Gilbert, G. Gall

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

As trade unions have declined, a representation gap has appeared in British workplaces over the past two decades. In examining the nature of this gap and assessing current attempts to close it, this book draws on original research from the ESRC's prestigious Future of Work Programme. In this edited collection, some of the UK's leading employment relations researchers present insightful evidence of new developments in trade union and worker representation, focusing on key themes such as partnership, gender, and worker attitudes and organization in the 'knowledge economy'. This chapter focuses on unionism, non-unionism and workers' attitudes to representation in four call centres
Original languageEnglish
Title of host publicationThe Future of Worker Representation
Pages62-81
Number of pages19
Publication statusPublished - 2004

Keywords

  • trade unions
  • workers
  • call centres
  • human resource management

Cite this

Bain, P. M., Taylor, P., Gilbert, K., & Gall, G. (2004). Unionism, non-unionism and workers' attitudes to representation in four call centres. In The Future of Worker Representation (pp. 62-81)