Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland

M. Donnelly, C. McLelland, E.M.K. Shiu, S.K.M. Ho (Editor), J.F Dalrymple (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This paper discusses two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland.
Original languageEnglish
Title of host publicationChange Management: proceedings of the 7th International Conference on ISO 9000 and TQM
Pages1034 -1041
Publication statusPublished - 2002

Keywords

  • key stakeholder groups
  • stakeholder
  • home care services
  • Scotland
  • service quality

Cite this

Donnelly, M., McLelland, C., Shiu, E. M. K., Ho, S. K. M. (Ed.), & Dalrymple, J. F. (Ed.) (2002). Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland. In Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM (pp. 1034 -1041)