Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland

M. Donnelly; C. McLelland; E.M.K. Shiu; S.K.M. Ho; J.F Dalrymple

Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland

M. Donnelly, C. McLelland, E.M.K. Shiu, S.K.M. Ho (Editor), J.F Dalrymple (Editor)

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Abstract

This paper discusses two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland.

Original language	English
Title of host publication	Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM
Pages	1034 -1041
Publication status	Published - 2002

Keywords

key stakeholder groups
stakeholder
home care services
Scotland
service quality

Cite this

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title = "Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland",

abstract = "This paper discusses two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland.",

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A2 - Dalrymple, J.F

PY - 2002

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AB - This paper discusses two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland.

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KW - home care services

KW - Scotland

KW - service quality

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M3 - Chapter

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BT - Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM

ER -

Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland

Abstract

Keywords

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