Trade union responses to call centre offshoring

P. Taylor, P.M. Bain

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

In looking at call centre work, where jobs are notoriously easy to shift from one place to the next according to the viscitudes of the global labour market, Taylor and Bain identify the limits of corporate hypermobility. In doing so they also point to room for internationalist inspired manoeuvre on the part of workers and give examples of trade union successes in the UK as well as the development of UNITES in India, a union representing call centre workers. Their argument is that modest successes which articulate solidarity between workers in different countries can influence the pattern of future organisation. Essentially, the scale of the internationalist task in unions needs to be broken down into practical goals made possible by internationalist thinking.
LanguageEnglish
Title of host publicationReclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond
Pages80-95
Number of pages15
Publication statusPublished - 2007

Fingerprint

call center
trade union
worker
solidarity
labor market
India

Keywords

  • trade unions
  • call centres
  • offshoring
  • workers conditions
  • globalisation

Cite this

Taylor, P., & Bain, P. M. (2007). Trade union responses to call centre offshoring. In Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond (pp. 80-95)
Taylor, P. ; Bain, P.M. / Trade union responses to call centre offshoring. Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. 2007. pp. 80-95
@inbook{9b7458a8fea142788240fe279927337a,
title = "Trade union responses to call centre offshoring",
abstract = "In looking at call centre work, where jobs are notoriously easy to shift from one place to the next according to the viscitudes of the global labour market, Taylor and Bain identify the limits of corporate hypermobility. In doing so they also point to room for internationalist inspired manoeuvre on the part of workers and give examples of trade union successes in the UK as well as the development of UNITES in India, a union representing call centre workers. Their argument is that modest successes which articulate solidarity between workers in different countries can influence the pattern of future organisation. Essentially, the scale of the internationalist task in unions needs to be broken down into practical goals made possible by internationalist thinking.",
keywords = "trade unions, call centres, offshoring, workers conditions, globalisation",
author = "P. Taylor and P.M. Bain",
year = "2007",
language = "English",
isbn = "978-0-9550362-3-2",
pages = "80--95",
booktitle = "Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond",

}

Taylor, P & Bain, PM 2007, Trade union responses to call centre offshoring. in Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. pp. 80-95.

Trade union responses to call centre offshoring. / Taylor, P.; Bain, P.M.

Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. 2007. p. 80-95.

Research output: Chapter in Book/Report/Conference proceedingChapter

TY - CHAP

T1 - Trade union responses to call centre offshoring

AU - Taylor, P.

AU - Bain, P.M.

PY - 2007

Y1 - 2007

N2 - In looking at call centre work, where jobs are notoriously easy to shift from one place to the next according to the viscitudes of the global labour market, Taylor and Bain identify the limits of corporate hypermobility. In doing so they also point to room for internationalist inspired manoeuvre on the part of workers and give examples of trade union successes in the UK as well as the development of UNITES in India, a union representing call centre workers. Their argument is that modest successes which articulate solidarity between workers in different countries can influence the pattern of future organisation. Essentially, the scale of the internationalist task in unions needs to be broken down into practical goals made possible by internationalist thinking.

AB - In looking at call centre work, where jobs are notoriously easy to shift from one place to the next according to the viscitudes of the global labour market, Taylor and Bain identify the limits of corporate hypermobility. In doing so they also point to room for internationalist inspired manoeuvre on the part of workers and give examples of trade union successes in the UK as well as the development of UNITES in India, a union representing call centre workers. Their argument is that modest successes which articulate solidarity between workers in different countries can influence the pattern of future organisation. Essentially, the scale of the internationalist task in unions needs to be broken down into practical goals made possible by internationalist thinking.

KW - trade unions

KW - call centres

KW - offshoring

KW - workers conditions

KW - globalisation

UR - http://www.variant.randomstate.org/31texts/31RecEcon.html

UR - http://www.scottishleftreview.org/li/

M3 - Chapter

SN - 978-0-9550362-3-2

SP - 80

EP - 95

BT - Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond

ER -

Taylor P, Bain PM. Trade union responses to call centre offshoring. In Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. 2007. p. 80-95