TY - GEN
T1 - Towards managing team-interfaces
T2 - 17th International Conference on Engineering Design 2009
AU - Maier, Anja M
AU - Eckert, Claudia M
AU - Clarkson, P John
PY - 2009/8/27
Y1 - 2009/8/27
N2 - Many researchers and practitioners in industry have identified communication between people as a major determinant of success or failure in (design) projects. Our empirical investigations indicate that many non-technical problems are – mostly unintentionally – labeled 'communication problems'. Upon scrutiny, however, many appear to be caused by factors such as lack of 'overview of the sequence of tasks in the (design) process' or conflicting 'goals and objectives'. In such situations, a 'communication problem' might be the outcome rather than the cause. Communication is influenced by manifold factors related to information, representations, the individual, the team and the organisation. In this paper we argue that factors influencing communication provide levers through which communication can be improved. We introduce a descriptive record of influences identified through literature review and interviews in industry. Knowledge of such factors could aid researchers in generating hypotheses about communication and design performance, practitioners for management practices, and educators for teaching 'soft' competences. Keyword: Competences,Performance Assessment,Collaboration,Teamwork,Communication,New Product Development,Design
AB - Many researchers and practitioners in industry have identified communication between people as a major determinant of success or failure in (design) projects. Our empirical investigations indicate that many non-technical problems are – mostly unintentionally – labeled 'communication problems'. Upon scrutiny, however, many appear to be caused by factors such as lack of 'overview of the sequence of tasks in the (design) process' or conflicting 'goals and objectives'. In such situations, a 'communication problem' might be the outcome rather than the cause. Communication is influenced by manifold factors related to information, representations, the individual, the team and the organisation. In this paper we argue that factors influencing communication provide levers through which communication can be improved. We introduce a descriptive record of influences identified through literature review and interviews in industry. Knowledge of such factors could aid researchers in generating hypotheses about communication and design performance, practitioners for management practices, and educators for teaching 'soft' competences. Keyword: Competences,Performance Assessment,Collaboration,Teamwork,Communication,New Product Development,Design
KW - communication
KW - influences
KW - performance
KW - research and development management
KW - empirical case studies in industry
KW - collaborative design
KW - influencing factors
UR - https://orbit.dtu.dk/en/publications/towards-managing-team-interfaces-an-exploratory-elicitation-of-fa
M3 - Conference contribution book
SN - 9781904670056
VL - 3
T3 - Proceedings of the Design Society: International Conference on Engineering Design
SP - 275
EP - 286
BT - Proceedings of the 17th International Conference on Engineering Design
CY - Glasgow
Y2 - 24 August 2009 through 27 August 2009
ER -