Towards managing team-interfaces: an exploratory elicitation of factors influencing communication

Anja M Maier, Claudia M Eckert, P John Clarkson

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

6 Citations (Scopus)
7 Downloads (Pure)

Abstract

Many researchers and practitioners in industry have identified communication between people as a major determinant of success or failure in (design) projects. Our empirical investigations indicate that many non-technical problems are – mostly unintentionally – labeled 'communication problems'. Upon scrutiny, however, many appear to be caused by factors such as lack of 'overview of the sequence of tasks in the (design) process' or conflicting 'goals and objectives'. In such situations, a 'communication problem' might be the outcome rather than the cause. Communication is influenced by manifold factors related to information, representations, the individual, the team and the organisation. In this paper we argue that factors influencing communication provide levers through which communication can be improved. We introduce a descriptive record of influences identified through literature review and interviews in industry. Knowledge of such factors could aid researchers in generating hypotheses about communication and design performance, practitioners for management practices, and educators for teaching 'soft' competences. Keyword: Competences,Performance Assessment,Collaboration,Teamwork,Communication,New Product Development,Design
Original languageEnglish
Title of host publicationProceedings of the 17th International Conference on Engineering Design
Place of PublicationGlasgow
Pages275-286
Number of pages12
Volume3
Publication statusPublished - 27 Aug 2009
Event17th International Conference on Engineering Design 2009 - Stanford, USA
Duration: 24 Aug 200927 Aug 2009

Publication series

NameProceedings of the Design Society: International Conference on Engineering Design
PublisherThe Design Society
Volume3
ISSN (Print)2220-4342

Conference

Conference17th International Conference on Engineering Design 2009
Abbreviated titleICED09
CityStanford, USA
Period24/08/0927/08/09

Keywords

  • communication
  • influences
  • performance
  • research and development management
  • empirical case studies in industry
  • collaborative design
  • influencing factors

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