Toward a satisfaction response taxonomy

C Ioannou, IR Black

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)243-244
Number of pages2
JournalAdvances in Consumer Research
Volume32
Issue number2
Publication statusPublished - 31 Jan 2005

Keywords

  • satisfaction responses
  • satisfaction surveys
  • taxonomies

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