Abstract
The "tourist realities" or verisimilitudes of cultural tourists to the Edinburgh Old Town are analyzed using both their own voices and their responses to marketeers' images and descriptors. Specifically, the study tests the utility of familiarity in the modeling of image recognition and propensity to visit. It uses a typology of familiarity: informational, experiential, proximate, self-described, and educational. As a result of the analysis, an expansion of the typology is proposed to include two further types: self-assured and expected familiarity. Educational familiarity is further expanded into a multi-aspect concept. This septet of familiarity is proposed as a conceptual framework and methodology for characterizing "particle" markets for experience marketing.
Original language | English |
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Pages (from-to) | 923-945 |
Number of pages | 22 |
Journal | Annals of Tourism Research |
Volume | 31 |
Issue number | 4 |
DOIs | |
Publication status | Published - 2004 |
Keywords
- marketing
- tourism
- hospitality industry