Tourism workforce research: review, taxonomy and agenda

Thom Baum, Anna Kralj, Richard N.S. Robinson, David J. Solnet

Research output: Contribution to journalArticle

48 Citations (Scopus)

Abstract

This paper offers a critical review, purview and future view of 'workforce' research. We argue that the tourism (and hospitality) workforce research domain, beyond being neglected relative to its importance, suffers from piecemeal approaches at topic, analytical, theoretical and methods levels. We adopt a three-tiered macro, meso and micro level framework into which we map the five pervasive themes from our systematic review across a 10 year period (2005-2014). A critique of the literature, following a 'representations' narrative, culminates in the modelling of a tourism workforce taxonomy, which we propose should guide the acknowledgement and advancement of more holistic tourism workforce knowledge development.
LanguageEnglish
Pages1-22
Number of pages22
JournalAnnals of Tourism Research
Volume60
Early online date30 May 2016
DOIs
Publication statusE-pub ahead of print - 30 May 2016

Fingerprint

taxonomy
tourism
Tourism
meso level
macro level
micro level
narrative
knowledge
modeling
Taxonomy
Agenda
Workforce
literature
method

Keywords

  • workforce
  • macro-mesomicro
  • service
  • human resource management
  • HRM

Cite this

Baum, Thom ; Kralj, Anna ; Robinson, Richard N.S. ; Solnet, David J. / Tourism workforce research : review, taxonomy and agenda. In: Annals of Tourism Research. 2016 ; Vol. 60. pp. 1-22.
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Tourism workforce research : review, taxonomy and agenda. / Baum, Thom; Kralj, Anna; Robinson, Richard N.S.; Solnet, David J.

In: Annals of Tourism Research, Vol. 60, 30.05.2016, p. 1-22.

Research output: Contribution to journalArticle

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