To reveal or conceal? Managers’ disclosures of private information during emotional intelligence training

Kathryn Thory

    Research output: Contribution to conferencePaper

    Abstract

    This paper explores the function of managerial disclosures and non-disclosures during ‘popular’ EI training courses provided by independent management consultancies. Using Petronio’s communication privacy management theory and Stiles’s fever model of disclosure it shows how managers adopt calibrated and varied responses to disclosure requests. Through the presentation of a critical matrix, the paper presents two functions of disclosure ‘self development’ and ‘catharsis’ and two functions of concealment ‘self protection’ and ‘disengagement’. The conceptual matrix offers insights into how managers exert control over EI’s disclosure practices, have expectations how that information is co-owned and how emotional states influence access to private information. In doing so, it highlights how extant accounts of therapeutic cultures have over-rated the powerlessness of actors to resist the cathartic, self-actualising and confessional demands of therapeutic practices.
    Original languageEnglish
    Publication statusPublished - Jun 2013
    EventUniversity Forum for Human Resource Development - Brighton, University of Brighton, Brighton Business School, United Kingdom
    Duration: 5 Jun 20137 Jun 2013

    Conference

    ConferenceUniversity Forum for Human Resource Development
    CountryUnited Kingdom
    CityBrighton, University of Brighton, Brighton Business School
    Period5/06/137/06/13

    Keywords

    • emotional intelligence
    • privacy

    Cite this

    Thory, K. (2013). To reveal or conceal? Managers’ disclosures of private information during emotional intelligence training. Paper presented at University Forum for Human Resource Development, Brighton, University of Brighton, Brighton Business School, United Kingdom.