Time to love you and leave you: the effectiveness of different types of compensation in a service termination context

Amin Nazifi, Dahlia El-Manstrly

Research output: Contribution to conference › Abstract › peer-review

Original language	English
Publication status	Published - 22 Jun 2017
Event	Frontiers in Service 2017 - Fordham University, New York, United States Duration: 22 Jun 2017 → 25 Jun 2017 https://frontiers2017.com/

Keywords

Examining Customers' Reactions to Intentional Failures
Nazifi, A., El-Manstrly, D., Gelbrich, K., Roschk, H., Marder, B., Tregear, A., Auxtova , K. & Ordenes‬, F. V.
1/09/13 → …
Project: Non-funded project

@conference{867960b737a245ee9baa7da5df8112aa,

title = "Time to love you and leave you: the effectiveness of different types of compensation in a service termination context",

keywords = "service termination, compensation, anger, image, negative WoM",

author = "Amin Nazifi and Dahlia El-Manstrly",

year = "2017",

month = jun,

day = "22",

language = "English",

note = "Frontiers in Service 2017 ; Conference date: 22-06-2017 Through 25-06-2017",

url = "https://frontiers2017.com/",

}