Time to love you and leave you: the effectiveness of different types of compensation in a service termination context

Amin Nazifi, Dahlia El-Manstrly

Research output: Contribution to conferenceAbstract

Original languageEnglish
Publication statusPublished - 22 Jun 2017
EventFrontiers in Service 2017 - Fordham University, New York, United States
Duration: 22 Jun 201725 Jun 2017
https://frontiers2017.com/

Conference

ConferenceFrontiers in Service 2017
CountryUnited States
CityNew York
Period22/06/1725/06/17
Internet address

Keywords

  • service termination
  • compensation
  • anger
  • image
  • negative WoM

Cite this

Nazifi, A., & El-Manstrly, D. (2017). Time to love you and leave you: the effectiveness of different types of compensation in a service termination context. Abstract from Frontiers in Service 2017, New York, United States.