|Publication status||Published - 22 Jun 2017|
|Event||Frontiers in Service 2017 - Fordham University, New York, United States|
Duration: 22 Jun 2017 → 25 Jun 2017
|Conference||Frontiers in Service 2017|
|Period||22/06/17 → 25/06/17|
- service termination
- negative WoM
Nazifi, A., & El-Manstrly, D. (2017). Time to love you and leave you: the effectiveness of different types of compensation in a service termination context. Abstract from Frontiers in Service 2017, New York, United States.