Time to love you and leave you: the effectiveness of different types of compensation in a service termination context

Amin Nazifi, Dahlia El-Manstrly

Research output: Contribution to conferenceAbstractpeer-review

Original languageEnglish
Publication statusPublished - 22 Jun 2017
EventFrontiers in Service 2017 - Fordham University, New York, United States
Duration: 22 Jun 201725 Jun 2017


ConferenceFrontiers in Service 2017
Country/TerritoryUnited States
CityNew York
Internet address


  • service termination
  • compensation
  • anger
  • image
  • negative WoM
  • Examining Customers' Reactions to Intentional Failures

    Nazifi, A., El-Manstrly, D., Gelbrich, K., Roschk, H., Marder, B., Tregear, A., Auxtova , K. & Ordenes‬, F. V.

    1/09/13 → …

    Project: Non-funded project

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