Time to love you and leave you: the effectiveness of different types of compensation in a service termination context

Amin Nazifi, Dahlia El-Manstrly

Research output: Contribution to conferenceAbstract

Conference

ConferenceFrontiers in Service 2017
CountryUnited States
CityNew York
Period22/06/1725/06/17
Internet address

Keywords

  • service termination
  • compensation
  • anger
  • image
  • negative WoM

Cite this

Nazifi, A., & El-Manstrly, D. (2017). Time to love you and leave you: the effectiveness of different types of compensation in a service termination context. Abstract from Frontiers in Service 2017, New York, United States.
Nazifi, Amin ; El-Manstrly, Dahlia. / Time to love you and leave you : the effectiveness of different types of compensation in a service termination context. Abstract from Frontiers in Service 2017, New York, United States.
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title = "Time to love you and leave you: the effectiveness of different types of compensation in a service termination context",
keywords = "service termination, compensation, anger, image, negative WoM",
author = "Amin Nazifi and Dahlia El-Manstrly",
year = "2017",
month = "6",
day = "22",
language = "English",
note = "Frontiers in Service 2017 ; Conference date: 22-06-2017 Through 25-06-2017",
url = "https://frontiers2017.com/",

}

Nazifi, A & El-Manstrly, D 2017, 'Time to love you and leave you: the effectiveness of different types of compensation in a service termination context' Frontiers in Service 2017, New York, United States, 22/06/17 - 25/06/17, .

Time to love you and leave you : the effectiveness of different types of compensation in a service termination context. / Nazifi, Amin; El-Manstrly, Dahlia.

2017. Abstract from Frontiers in Service 2017, New York, United States.

Research output: Contribution to conferenceAbstract

TY - CONF

T1 - Time to love you and leave you

T2 - the effectiveness of different types of compensation in a service termination context

AU - Nazifi, Amin

AU - El-Manstrly, Dahlia

PY - 2017/6/22

Y1 - 2017/6/22

KW - service termination

KW - compensation

KW - anger

KW - image

KW - negative WoM

M3 - Abstract

ER -

Nazifi A, El-Manstrly D. Time to love you and leave you: the effectiveness of different types of compensation in a service termination context. 2017. Abstract from Frontiers in Service 2017, New York, United States.