Thoughts on Citizen Empowerment and Person-centred Care

Research output: Other contribution

Abstract

Everywhere you look in the medical literature at the moment you find references to citizen empowerment and person-centred care. I suspect that these phrases are often included because there is an expectation by the author that they must be included! However, the real challenge is how do you turn these simple words into reality. Particularly at a time when health and care services are under significant pressure from rising demand and constrained finances. Over the past couple of years there appears to be a grudging realisation that the “new kid on the block” of technology enabled care may actually have a real part to play in the development of sustainable health and care services. Consumer electronic companies have understood for many years that the creation of environments which not only meets their customers expectations but also meets their needs by making their interactions hassle free and over time more personalised makes for a happy and loyal customer. Why are we in the health and care system so slow to learn?
LanguageEnglish
Number of pages2
Place of PublicationGlasgow
Publication statusPublished - 21 Jun 2018

Fingerprint

empowerment
citizen
human being
customer
health
finance
electronics
demand
interaction
time

Keywords

  • digital health
  • person centred care
  • eHealth

Cite this

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abstract = "Everywhere you look in the medical literature at the moment you find references to citizen empowerment and person-centred care. I suspect that these phrases are often included because there is an expectation by the author that they must be included! However, the real challenge is how do you turn these simple words into reality. Particularly at a time when health and care services are under significant pressure from rising demand and constrained finances. Over the past couple of years there appears to be a grudging realisation that the “new kid on the block” of technology enabled care may actually have a real part to play in the development of sustainable health and care services. Consumer electronic companies have understood for many years that the creation of environments which not only meets their customers expectations but also meets their needs by making their interactions hassle free and over time more personalised makes for a happy and loyal customer. Why are we in the health and care system so slow to learn?",
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Thoughts on Citizen Empowerment and Person-centred Care. / Crooks, George.

2 p. Glasgow. 2018, .

Research output: Other contribution

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AB - Everywhere you look in the medical literature at the moment you find references to citizen empowerment and person-centred care. I suspect that these phrases are often included because there is an expectation by the author that they must be included! However, the real challenge is how do you turn these simple words into reality. Particularly at a time when health and care services are under significant pressure from rising demand and constrained finances. Over the past couple of years there appears to be a grudging realisation that the “new kid on the block” of technology enabled care may actually have a real part to play in the development of sustainable health and care services. Consumer electronic companies have understood for many years that the creation of environments which not only meets their customers expectations but also meets their needs by making their interactions hassle free and over time more personalised makes for a happy and loyal customer. Why are we in the health and care system so slow to learn?

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