'They can’t be the buffer any longer': front-line managers and class relations under white-collar lean production

Bob Carter, Andrew Danford, Debra Howcroft, Helen Richardson, Andrew Smith, Phil Taylor

Research output: Contribution to journalArticle

9 Citations (Scopus)
26 Downloads (Pure)

Abstract

This article reasserts the value of the examination of class relations. It does so via a case study of tax-processing sites within HM Revenue and Customs, focusing on the changes wrought by the alterations to labour and supervisory processes implemented under the banner of ‘lean production’. It concentrates on the transformation of front-line managers, as their tasks moved from those that required tax knowledge and team support to those that narrowed their work towards output monitoring and employee supervision. Following Carchedi, these changes are conceptualised as strengthening the function of capital performed by managers, and weakening their role within the labour process.
Original languageEnglish
Pages (from-to)323-343
Number of pages21
JournalCapital and Class
Volume38
Issue number2
DOIs
Publication statusPublished - 13 Jun 2014

Keywords

  • white collar work
  • lean production
  • six sigma
  • front line managers
  • supervisors
  • HMRC
  • civil service
  • intensification of work
  • control

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