This paper from the 9th World Congress for Total Quality Management discusses the commitment of senior management to Total Quality Management.
- total quality management
- senior management
Soltani, E., & Williams, T. M. (2005). The vital component to TQM success: senior management commitment? Total Quality Management and Business Excellence, 16(8-9), 923-923. https://doi.org/10.1080/14783360500330560