Abstract
Services reliant on revenue generated from tourism are often beholden to how authentic visitors perceive their offering to be. From a managerial perspective, this is exacerbated when they serve a dual-purpose, as both actively ingrained in local culture and as showcased international tourist attractions. As such, this study contributes to Kolar and Žabkar's (2010) consumer-based model of authenticity by assessing the relationships between serious leisure, object-based and existential authenticity, and visitor word-of-mouth recommendations in Iranian cultural tourism. Utilising PLS-SEM, and drawing upon responses from 615 visitors to the Tabriz Grand Bazaar, it thus extends the model's applicability to the developing Middle-Eastern context. The results extend extant research by emphasizing the importance of object-based authenticity, as opposed to existential authenticity, in stimulating positive visitor word-of-mouth recommendations. Consequently, this study advances the prevailing understanding of the role of authenticity in stimulating positive behavioural intentions by highlighting how destinations can stimulate visitor recommendations.
| Original language | English |
|---|---|
| Pages (from-to) | 1116-1132 |
| Number of pages | 17 |
| Journal | Service Industries Journal |
| Volume | 38 |
| Issue number | 15-16 |
| Early online date | 6 Feb 2018 |
| DOIs | |
| Publication status | Published - 15 Oct 2018 |
Keywords
- authenticity
- serious leisure
- recommendation
- bazaar
- word-of-mouth
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