The strategic impact of vertical application service providers: an SME perspective

Nigel J. Lockett, David H. Brown

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

Abstract

Against a background of the low engagement of small to medium-sized enterprises (SMEs) in e-business this paper
investigates the strategic impact of e-aggregation applications, provided by emerging vertical application service providers
(VSP), and defined as ‘an e-business application, promoted by a trusted third party, which engages a significant number of
SMEs by addressing an important shared business concern within an aggregation’. By conducting quantitative surveys of
four aggregations of SMEs using these applications (users) and comparing these results with similar enterprises who are not
(non-users) the research shows that such applications can facilitate the e-business engagement by SMEs.
Original languageEnglish
Title of host publicationAmericas Conference on Information Systems (AMCIS) (New York City ) - 2004
Pages353-361
Number of pages9
Publication statusPublished - 2004

Keywords

  • e-Business
  • ICT
  • adoption
  • SMEs
  • ASP
  • e-aggregation applications

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