The role of the sales employee in securing business customers satisfaction: a multilevel study

H. Evanschitzky, C. Prykop

Research output: Contribution to conference › Paper › peer-review

Abstract

This conference is about the role of the sales employee in securing business customers satisfaction.

Original language	English
Publication status	Published - May 2008
Event	Academy of Marketing Science Annual Conference - Vancouver Duration: 1 Jan 1900 → …

Conference	Academy of Marketing Science Annual Conference
City	Vancouver
Period	1/01/00 → …

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title = "The role of the sales employee in securing business customers satisfaction: a multilevel study",

abstract = "This conference is about the role of the sales employee in securing business customers satisfaction.",

keywords = "sales, business, customer satisfaction",

author = "H. Evanschitzky and C. Prykop",

year = "2008",

month = may,

language = "English",

note = "Academy of Marketing Science Annual Conference ; Conference date: 01-01-1900",

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T1 - The role of the sales employee in securing business customers satisfaction: a multilevel study

AU - Evanschitzky, H.

AU - Prykop, C.

PY - 2008/5

Y1 - 2008/5

N2 - This conference is about the role of the sales employee in securing business customers satisfaction.

AB - This conference is about the role of the sales employee in securing business customers satisfaction.

KW - sales

KW - business

KW - customer satisfaction

UR - http://www.ams-web.org/cde.cfm?event=183908

M3 - Paper

T2 - Academy of Marketing Science Annual Conference

Y2 - 1 January 1900

ER -