The role of the sales employee in securing business customers satisfaction: a multilevel study

H. Evanschitzky, C. Prykop

Research output: Contribution to conferencePaper

Abstract

This conference is about the role of the sales employee in securing business customers satisfaction.
LanguageEnglish
Publication statusPublished - May 2008
EventAcademy of Marketing Science Annual Conference - Vancouver
Duration: 1 Jan 1900 → …

Conference

ConferenceAcademy of Marketing Science Annual Conference
CityVancouver
Period1/01/00 → …

Fingerprint

Employees
Customer satisfaction

Keywords

  • sales
  • business
  • customer satisfaction

Cite this

Evanschitzky, H., & Prykop, C. (2008). The role of the sales employee in securing business customers satisfaction: a multilevel study. Paper presented at Academy of Marketing Science Annual Conference, Vancouver, .
Evanschitzky, H. ; Prykop, C. / The role of the sales employee in securing business customers satisfaction: a multilevel study. Paper presented at Academy of Marketing Science Annual Conference, Vancouver, .
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note = "Academy of Marketing Science Annual Conference ; Conference date: 01-01-1900",

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Evanschitzky, H & Prykop, C 2008, 'The role of the sales employee in securing business customers satisfaction: a multilevel study' Paper presented at Academy of Marketing Science Annual Conference, Vancouver, 1/01/00, .

The role of the sales employee in securing business customers satisfaction: a multilevel study. / Evanschitzky, H.; Prykop, C.

2008. Paper presented at Academy of Marketing Science Annual Conference, Vancouver, .

Research output: Contribution to conferencePaper

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AU - Prykop, C.

PY - 2008/5

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N2 - This conference is about the role of the sales employee in securing business customers satisfaction.

AB - This conference is about the role of the sales employee in securing business customers satisfaction.

KW - sales

KW - business

KW - customer satisfaction

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M3 - Paper

ER -

Evanschitzky H, Prykop C. The role of the sales employee in securing business customers satisfaction: a multilevel study. 2008. Paper presented at Academy of Marketing Science Annual Conference, Vancouver, .