The role of entrepreneurial capital in building service reputation

Research output: Contribution to journalArticle

28 Citations (Scopus)

Abstract

This paper uses theories of capital to discuss the impact of non-financial capital on small service firm reputation and performance. As the success of service firms is predicated on the ability to develop relationships and build reputation with key stakeholders, theories of capital provide a relevant conceptual framework for exploring the use of non-financial capital in building such relationships. Drawing on findings from a qualitative study, this paper discusses the economic, human, social, and symbolic capital of a matched-pairs sample of male and female entrepreneurs in the business services sector. The results highlight a relationship between symbolic capital and service reputation. Specifically, the interplay between economic, human, and social capital generates the symbolic capital relevant for service reputation and firm performance.
LanguageEnglish
Pages899-917
Number of pages18
JournalServices Industries Journal
Volume28
Issue number7
DOIs
Publication statusPublished - 2008

Fingerprint

Economics
Industry
Symbolic capital
Building services
Service firms
Firm performance
Economic capital
Qualitative study
Firm reputation
Female entrepreneurs
Human and social capital
Business services
Relationship building
Service sector
Social capital
Human capital
Stakeholder theory
Conceptual framework

Keywords

  • entrepreneurial capital
  • business and management
  • service industries

Cite this

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abstract = "This paper uses theories of capital to discuss the impact of non-financial capital on small service firm reputation and performance. As the success of service firms is predicated on the ability to develop relationships and build reputation with key stakeholders, theories of capital provide a relevant conceptual framework for exploring the use of non-financial capital in building such relationships. Drawing on findings from a qualitative study, this paper discusses the economic, human, social, and symbolic capital of a matched-pairs sample of male and female entrepreneurs in the business services sector. The results highlight a relationship between symbolic capital and service reputation. Specifically, the interplay between economic, human, and social capital generates the symbolic capital relevant for service reputation and firm performance.",
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The role of entrepreneurial capital in building service reputation. / Shaw, Eleanor; Lam, Wing; Carter, Sara.

In: Services Industries Journal, Vol. 28, No. 7, 2008, p. 899-917.

Research output: Contribution to journalArticle

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AU - Carter, Sara

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