Abstract
This paper looks at the role of corporate culture in the provision of customer service
Original language | English |
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Pages | 104-122 |
Number of pages | 19 |
Publication status | Published - 1994 |
Event | EIASM Workshop on Quality Management in Services - Disneyland Paris, France Duration: 11 May 1994 → … |
Conference
Conference | EIASM Workshop on Quality Management in Services |
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Country/Territory | France |
City | Disneyland Paris |
Period | 11/05/94 → … |
Keywords
- corporate culture
- service delivery
- customer experience management
- customer service provision