Abstract
This paper looks at the role of corporate culture in the provision of customer service
| Original language | English |
|---|---|
| Pages | 104-122 |
| Number of pages | 19 |
| Publication status | Published - 1994 |
| Event | EIASM Workshop on Quality Management in Services - Disneyland Paris, France Duration: 11 May 1994 → … |
Conference
| Conference | EIASM Workshop on Quality Management in Services |
|---|---|
| Country | France |
| City | Disneyland Paris |
| Period | 11/05/94 → … |
Fingerprint
Customer service
Organizational culture
Keywords
- corporate culture
- service delivery
- customer experience management
- customer service provision
Cite this
Wilson, A. (1994). The role of corporate culture in the provision of customer service. 104-122. Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.
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title = "The role of corporate culture in the provision of customer service",
abstract = "This paper looks at the role of corporate culture in the provision of customer service",
keywords = "corporate culture, service delivery, customer experience management, customer service provision",
author = "Alan Wilson",
year = "1994",
language = "English",
pages = "104--122",
note = "EIASM Workshop on Quality Management in Services ; Conference date: 11-05-1994",
}
Wilson, A 1994, 'The role of corporate culture in the provision of customer service' Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France, 11/05/94, pp. 104-122.
The role of corporate culture in the provision of customer service. / Wilson, Alan.
1994. 104-122 Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.Research output: Contribution to conference › Paper
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T1 - The role of corporate culture in the provision of customer service
AU - Wilson, Alan
PY - 1994
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N2 - This paper looks at the role of corporate culture in the provision of customer service
AB - This paper looks at the role of corporate culture in the provision of customer service
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KW - service delivery
KW - customer experience management
KW - customer service provision
M3 - Paper
SP - 104
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Wilson A. The role of corporate culture in the provision of customer service. 1994. Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.