The role of corporate culture in the provision of customer service

Research output: Contribution to conferencePaper

Abstract

This paper looks at the role of corporate culture in the provision of customer service
Original languageEnglish
Pages104-122
Number of pages19
Publication statusPublished - 1994
EventEIASM Workshop on Quality Management in Services - Disneyland Paris, France
Duration: 11 May 1994 → …

Conference

ConferenceEIASM Workshop on Quality Management in Services
CountryFrance
CityDisneyland Paris
Period11/05/94 → …

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Keywords

  • corporate culture
  • service delivery
  • customer experience management
  • customer service provision

Cite this

Wilson, A. (1994). The role of corporate culture in the provision of customer service. 104-122. Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.