The role of corporate culture in the provision of customer service

Research output: Contribution to conferencePaper

Abstract

This paper looks at the role of corporate culture in the provision of customer service
LanguageEnglish
Pages104-122
Number of pages19
Publication statusPublished - 1994
EventEIASM Workshop on Quality Management in Services - Disneyland Paris, France
Duration: 11 May 1994 → …

Conference

ConferenceEIASM Workshop on Quality Management in Services
CountryFrance
CityDisneyland Paris
Period11/05/94 → …

Fingerprint

Customer service
Organizational culture

Keywords

  • corporate culture
  • service delivery
  • customer experience management
  • customer service provision

Cite this

Wilson, A. (1994). The role of corporate culture in the provision of customer service. 104-122. Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.
Wilson, Alan. / The role of corporate culture in the provision of customer service. Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.19 p.
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keywords = "corporate culture, service delivery, customer experience management, customer service provision",
author = "Alan Wilson",
year = "1994",
language = "English",
pages = "104--122",
note = "EIASM Workshop on Quality Management in Services ; Conference date: 11-05-1994",

}

Wilson, A 1994, 'The role of corporate culture in the provision of customer service' Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France, 11/05/94, pp. 104-122.

The role of corporate culture in the provision of customer service. / Wilson, Alan.

1994. 104-122 Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.

Research output: Contribution to conferencePaper

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T1 - The role of corporate culture in the provision of customer service

AU - Wilson, Alan

PY - 1994

Y1 - 1994

N2 - This paper looks at the role of corporate culture in the provision of customer service

AB - This paper looks at the role of corporate culture in the provision of customer service

KW - corporate culture

KW - service delivery

KW - customer experience management

KW - customer service provision

M3 - Paper

SP - 104

EP - 122

ER -

Wilson A. The role of corporate culture in the provision of customer service. 1994. Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.