The role of corporate culture in the provision of customer service

Research output: Contribution to conference › Paper

This paper looks at the role of corporate culture in the provision of customer service

Original language	English
Pages	104-122
Number of pages	19
Publication status	Published - 1994
Event	EIASM Workshop on Quality Management in Services - Disneyland Paris, France Duration: 11 May 1994 → …

Conference	EIASM Workshop on Quality Management in Services
Country	France
City	Disneyland Paris
Period	11/05/94 → …

Wilson, A. (1994). The role of corporate culture in the provision of customer service. 104-122. Paper presented at EIASM Workshop on Quality Management in Services, Disneyland Paris, France.

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title = "The role of corporate culture in the provision of customer service",

abstract = "This paper looks at the role of corporate culture in the provision of customer service",

keywords = "corporate culture, service delivery, customer experience management, customer service provision",

author = "Alan Wilson",

year = "1994",

language = "English",

pages = "104--122",

note = "EIASM Workshop on Quality Management in Services ; Conference date: 11-05-1994",

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KW - service delivery

KW - customer experience management

KW - customer service provision

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