The relationship between employee and customer satisfaction in business service setting

H. Evanschitzky, C. Prykop

Research output: Contribution to conference › Paper

Abstract

This paper examines the relationship between employee and customer satisfaction in business service setting.

Original language	English
Publication status	Published - 2007
Event	2007 INFORMS Marketing Science Conference - , Singapore Duration: 28 Jun 2007 → 30 Jun 2007

Conference	2007 INFORMS Marketing Science Conference
Country/Territory	Singapore
Period	28/06/07 → 30/06/07

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title = "The relationship between employee and customer satisfaction in business service setting",

abstract = "This paper examines the relationship between employee and customer satisfaction in business service setting.",

keywords = "employee, customer satisfaction, business, service",

author = "H. Evanschitzky and C. Prykop",

year = "2007",

language = "English",

note = "2007 INFORMS Marketing Science Conference ; Conference date: 28-06-2007 Through 30-06-2007",

}

TY - CONF

T1 - The relationship between employee and customer satisfaction in business service setting

AU - Evanschitzky, H.

AU - Prykop, C.

PY - 2007

Y1 - 2007

N2 - This paper examines the relationship between employee and customer satisfaction in business service setting.

AB - This paper examines the relationship between employee and customer satisfaction in business service setting.

KW - employee

KW - customer satisfaction

KW - business

KW - service

M3 - Paper

T2 - 2007 INFORMS Marketing Science Conference

Y2 - 28 June 2007 through 30 June 2007

ER -