This paper examines the relationship between employee and customer satisfaction in business service setting.
|Publication status||Published - 2007|
|Event||2007 INFORMS Marketing Science Conference - , Singapore|
Duration: 28 Jun 2007 → 30 Jun 2007
|Conference||2007 INFORMS Marketing Science Conference|
|Period||28/06/07 → 30/06/07|
- customer satisfaction