The relationship between employee and customer satisfaction in business service setting

H. Evanschitzky, C. Prykop

Research output: Contribution to conferencePaper

Abstract

This paper examines the relationship between employee and customer satisfaction in business service setting.
Original languageEnglish
Publication statusPublished - 2007
Event2007 INFORMS Marketing Science Conference - , Singapore
Duration: 28 Jun 200730 Jun 2007

Conference

Conference2007 INFORMS Marketing Science Conference
CountrySingapore
Period28/06/0730/06/07

Keywords

  • employee
  • customer satisfaction
  • business
  • service

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