The process of managing performance: an inductive model

D. Mackay, U. Bititci, F. Ackermann, Aylin Ates, M. Bourne, J. Davies, S. Gibb, Jillian C. MacBryde, C. Maguire, F. Shafti, R.B. Van Der Meer

Research output: Contribution to conferencePaper

Abstract

This paper proposes a model of the performance management process from a process thinking perspective. Developed as part of the pilot phase of a multi-disciplinary research project into the nature and importance of management processes, a performance management model is proposed which is grounded in practice. Data about actual performance management processes employed by 10 Scottish manufacturing organisations was gathered by case study (semi-structured interviews, secondary data, desk research, direct observation). A mixed methods approach incorporating taxonomical methods employed by applied psychology in interpreting large amounts of qualitative data was used to structure and make sense of the findings. The data was then synthesised into the preliminary process model which, with refinement and the development of complementary tools, should provide a useful point of departure for organisations seeking to assess and improve the efficiency and effectiveness of their management processes.

Conference

Conference15th International Euroma Conference
CityUniversity of Groningen, Netherlands
Period15/06/0818/06/08

Fingerprint

Management process
Performance management
Structured interview
Secondary data
Process model
Mixed methods
Psychology
Management model
Qualitative data
Manufacturing organizations

Keywords

  • managing performance
  • performance management model

Cite this

Mackay, D., Bititci, U., Ackermann, F., Ates, A., Bourne, M., Davies, J., ... Van Der Meer, R. B. (2008). The process of managing performance: an inductive model. Paper presented at 15th International Euroma Conference, University of Groningen, Netherlands, .
Mackay, D. ; Bititci, U. ; Ackermann, F. ; Ates, Aylin ; Bourne, M. ; Davies, J. ; Gibb, S. ; MacBryde, Jillian C. ; Maguire, C. ; Shafti, F. ; Van Der Meer, R.B. / The process of managing performance: an inductive model. Paper presented at 15th International Euroma Conference, University of Groningen, Netherlands, .
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title = "The process of managing performance: an inductive model",
abstract = "This paper proposes a model of the performance management process from a process thinking perspective. Developed as part of the pilot phase of a multi-disciplinary research project into the nature and importance of management processes, a performance management model is proposed which is grounded in practice. Data about actual performance management processes employed by 10 Scottish manufacturing organisations was gathered by case study (semi-structured interviews, secondary data, desk research, direct observation). A mixed methods approach incorporating taxonomical methods employed by applied psychology in interpreting large amounts of qualitative data was used to structure and make sense of the findings. The data was then synthesised into the preliminary process model which, with refinement and the development of complementary tools, should provide a useful point of departure for organisations seeking to assess and improve the efficiency and effectiveness of their management processes.",
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author = "D. Mackay and U. Bititci and F. Ackermann and Aylin Ates and M. Bourne and J. Davies and S. Gibb and MacBryde, {Jillian C.} and C. Maguire and F. Shafti and {Van Der Meer}, R.B.",
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note = "15th International Euroma Conference ; Conference date: 15-06-2008 Through 18-06-2008",

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Mackay, D, Bititci, U, Ackermann, F, Ates, A, Bourne, M, Davies, J, Gibb, S, MacBryde, JC, Maguire, C, Shafti, F & Van Der Meer, RB 2008, 'The process of managing performance: an inductive model' Paper presented at 15th International Euroma Conference, University of Groningen, Netherlands, 15/06/08 - 18/06/08, .

The process of managing performance: an inductive model. / Mackay, D.; Bititci, U.; Ackermann, F.; Ates, Aylin; Bourne, M.; Davies, J.; Gibb, S.; MacBryde, Jillian C.; Maguire, C.; Shafti, F.; Van Der Meer, R.B.

2008. Paper presented at 15th International Euroma Conference, University of Groningen, Netherlands, .

Research output: Contribution to conferencePaper

TY - CONF

T1 - The process of managing performance: an inductive model

AU - Mackay, D.

AU - Bititci, U.

AU - Ackermann, F.

AU - Ates, Aylin

AU - Bourne, M.

AU - Davies, J.

AU - Gibb, S.

AU - MacBryde, Jillian C.

AU - Maguire, C.

AU - Shafti, F.

AU - Van Der Meer, R.B.

PY - 2008/7

Y1 - 2008/7

N2 - This paper proposes a model of the performance management process from a process thinking perspective. Developed as part of the pilot phase of a multi-disciplinary research project into the nature and importance of management processes, a performance management model is proposed which is grounded in practice. Data about actual performance management processes employed by 10 Scottish manufacturing organisations was gathered by case study (semi-structured interviews, secondary data, desk research, direct observation). A mixed methods approach incorporating taxonomical methods employed by applied psychology in interpreting large amounts of qualitative data was used to structure and make sense of the findings. The data was then synthesised into the preliminary process model which, with refinement and the development of complementary tools, should provide a useful point of departure for organisations seeking to assess and improve the efficiency and effectiveness of their management processes.

AB - This paper proposes a model of the performance management process from a process thinking perspective. Developed as part of the pilot phase of a multi-disciplinary research project into the nature and importance of management processes, a performance management model is proposed which is grounded in practice. Data about actual performance management processes employed by 10 Scottish manufacturing organisations was gathered by case study (semi-structured interviews, secondary data, desk research, direct observation). A mixed methods approach incorporating taxonomical methods employed by applied psychology in interpreting large amounts of qualitative data was used to structure and make sense of the findings. The data was then synthesised into the preliminary process model which, with refinement and the development of complementary tools, should provide a useful point of departure for organisations seeking to assess and improve the efficiency and effectiveness of their management processes.

KW - managing performance

KW - performance management model

UR - http://www.euroma2008.org/

UR - http://www.strath.ac.uk/dmem/research/researchprojects/manageprocesses/mp_papers/

M3 - Paper

ER -

Mackay D, Bititci U, Ackermann F, Ates A, Bourne M, Davies J et al. The process of managing performance: an inductive model. 2008. Paper presented at 15th International Euroma Conference, University of Groningen, Netherlands, .