The process of managing performance: an inductive model

D. Mackay, U. Bititci, F. Ackermann, Aylin Ates, M. Bourne, J. Davies, S. Gibb, Jillian C. MacBryde, C. Maguire, F. Shafti, R.B. Van Der Meer

Research output: Contribution to conferencePaperpeer-review


This paper proposes a model of the performance management process from a process thinking perspective. Developed as part of the pilot phase of a multi-disciplinary research project into the nature and importance of management processes, a performance management model is proposed which is grounded in practice. Data about actual performance management processes employed by 10 Scottish manufacturing organisations was gathered by case study (semi-structured interviews, secondary data, desk research, direct observation). A mixed methods approach incorporating taxonomical methods employed by applied psychology in interpreting large amounts of qualitative data was used to structure and make sense of the findings. The data was then synthesised into the preliminary process model which, with refinement and the development of complementary tools, should provide a useful point of departure for organisations seeking to assess and improve the efficiency and effectiveness of their management processes.
Original languageEnglish
Publication statusPublished - Jul 2008
Event15th International Euroma Conference - University of Groningen, Netherlands
Duration: 15 Jun 200818 Jun 2008


Conference15th International Euroma Conference
CityUniversity of Groningen, Netherlands


  • managing performance
  • performance management model


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