Research Output per year
Describes the outcomes of internal service recovery effort. The primary goal of this research is to uncover not only internal service recovery effort attributes, but also some potentially key outcomes of internal service recovery effort. In addition, this study reveals the mediating mechanism that links internal service recovery effort and employee outcomes as well as contingency factors that systematically strengthen or weaken the relationships under consideration.
|Number of pages||1|
|Publication status||Published - 7 Jun 2012|
|Event||AMA SERVSIG International Research Conference 2012 - Helsinki, Finland|
Duration: 7 Jun 2012 → …
|Conference||AMA SERVSIG International Research Conference 2012|
|Period||7/06/12 → …|
- internal service recovery
Helping employees deal with dysfunctional customers: the underlying employee perceived justice mechanismGong, T., Yi, Y. & Choi, J. N., 1 Feb 2014, In : Journal of Service Research. 17, 1, p. 102-116 15 p.
Research output: Contribution to journal › Article