The missing link: labour and the call centre global value chain

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper discusses Labour and the global call centre value chain.

Original language	English
Number of pages	22
Publication status	Published - 17 Nov 2010
Event	Outsourcing/Offshoring of Service Work Conference - London, United Kingdom Duration: 17 Nov 2010 → 18 Nov 2010

Conference	Outsourcing/Offshoring of Service Work Conference
Country/Territory	United Kingdom
City	London
Period	17/11/10 → 18/11/10

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title = "The missing link: labour and the call centre global value chain",

abstract = "This paper discusses Labour and the global call centre value chain.",

keywords = "call centre employment, human resources management, value chain, offshoring, call centre, global value chain",

author = "Philip Taylor",

year = "2010",

month = nov,

day = "17",

language = "English",

note = "Outsourcing/Offshoring of Service Work Conference ; Conference date: 17-11-2010 Through 18-11-2010",

}

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AU - Taylor, Philip

PY - 2010/11/17

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N2 - This paper discusses Labour and the global call centre value chain.

AB - This paper discusses Labour and the global call centre value chain.

KW - call centre employment

KW - human resources management

KW - value chain

KW - offshoring

KW - call centre

KW - global value chain

UR - http://leraweb.org/participate/communities/globalization-investment-and-trade-section/events/outsourcing-and-offshoring

M3 - Paper

Y2 - 17 November 2010 through 18 November 2010

ER -