The missing link

labour and the call centre global value chain

Research output: Contribution to conferencePaper

Abstract

This paper discusses Labour and the global call centre value chain.
Original languageEnglish
Number of pages22
Publication statusPublished - 17 Nov 2010
EventOutsourcing/Offshoring of Service Work Conference - London, United Kingdom
Duration: 17 Nov 201018 Nov 2010

Conference

ConferenceOutsourcing/Offshoring of Service Work Conference
CountryUnited Kingdom
CityLondon
Period17/11/1018/11/10

Fingerprint

Labor
Value chain
Global value chains
Call centres

Keywords

  • call centre employment
  • human resources management
  • value chain
  • offshoring
  • call centre
  • global value chain

Cite this

Taylor, P. (2010). The missing link: labour and the call centre global value chain. Paper presented at Outsourcing/Offshoring of Service Work Conference, London, United Kingdom.
Taylor, Philip. / The missing link : labour and the call centre global value chain. Paper presented at Outsourcing/Offshoring of Service Work Conference, London, United Kingdom.22 p.
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abstract = "This paper discusses Labour and the global call centre value chain.",
keywords = "call centre employment, human resources management, value chain, offshoring, call centre, global value chain",
author = "Philip Taylor",
year = "2010",
month = "11",
day = "17",
language = "English",
note = "Outsourcing/Offshoring of Service Work Conference ; Conference date: 17-11-2010 Through 18-11-2010",

}

Taylor, P 2010, 'The missing link: labour and the call centre global value chain' Paper presented at Outsourcing/Offshoring of Service Work Conference, London, United Kingdom, 17/11/10 - 18/11/10, .

The missing link : labour and the call centre global value chain. / Taylor, Philip.

2010. Paper presented at Outsourcing/Offshoring of Service Work Conference, London, United Kingdom.

Research output: Contribution to conferencePaper

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T2 - labour and the call centre global value chain

AU - Taylor, Philip

PY - 2010/11/17

Y1 - 2010/11/17

N2 - This paper discusses Labour and the global call centre value chain.

AB - This paper discusses Labour and the global call centre value chain.

KW - call centre employment

KW - human resources management

KW - value chain

KW - offshoring

KW - call centre

KW - global value chain

UR - http://leraweb.org/participate/communities/globalization-investment-and-trade-section/events/outsourcing-and-offshoring

M3 - Paper

ER -

Taylor P. The missing link: labour and the call centre global value chain. 2010. Paper presented at Outsourcing/Offshoring of Service Work Conference, London, United Kingdom.