The missing link: labour and the call centre global value chain

Research output: Contribution to conferencePaper

Abstract

This paper discusses Labour and the global call centre value chain.
Original languageEnglish
Number of pages22
Publication statusPublished - 17 Nov 2010
EventOutsourcing/Offshoring of Service Work Conference - London, United Kingdom
Duration: 17 Nov 201018 Nov 2010

Conference

ConferenceOutsourcing/Offshoring of Service Work Conference
CountryUnited Kingdom
CityLondon
Period17/11/1018/11/10

Keywords

  • call centre employment
  • human resources management
  • value chain
  • offshoring
  • call centre
  • global value chain

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  • Cite this

    Taylor, P. (2010). The missing link: labour and the call centre global value chain. Paper presented at Outsourcing/Offshoring of Service Work Conference, London, United Kingdom.