Abstract
This paper analyses the global call centre value chain.
Original language | English |
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Number of pages | 23 |
Publication status | Published - 18 Mar 2010 |
Event | 28th International Labour Process Conference - Rutgers University, New Jersey, USA, United States Duration: 15 Mar 2010 → 17 Mar 2010 |
Conference
Conference | 28th International Labour Process Conference |
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Country/Territory | United States |
City | Rutgers University, New Jersey, USA |
Period | 15/03/10 → 17/03/10 |
Keywords
- call centres
- call centre employment
- value chain