The missing link: analysing the global call centre value chain

Research output: Contribution to conferencePaper

Abstract

This paper analyses the global call centre value chain.

Conference

Conference28th International Labour Process Conference
CountryUnited States
CityRutgers University, New Jersey, USA
Period15/03/1017/03/10

Fingerprint

Value chain
Call centres

Keywords

  • call centres
  • call centre employment
  • value chain

Cite this

Taylor, P. (2010). The missing link: analysing the global call centre value chain. Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States.
Taylor, Philip. / The missing link : analysing the global call centre value chain. Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States.23 p.
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abstract = "This paper analyses the global call centre value chain.",
keywords = "call centres, call centre employment, value chain",
author = "Philip Taylor",
year = "2010",
month = "3",
day = "18",
language = "English",
note = "28th International Labour Process Conference ; Conference date: 15-03-2010 Through 17-03-2010",

}

Taylor, P 2010, 'The missing link: analysing the global call centre value chain' Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States, 15/03/10 - 17/03/10, .

The missing link : analysing the global call centre value chain. / Taylor, Philip.

2010. Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States.

Research output: Contribution to conferencePaper

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T1 - The missing link

T2 - analysing the global call centre value chain

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KW - call centre employment

KW - value chain

UR - https://pureapps2.hw.ac.uk/portal/en/events/28th-international-labour-process-conference-rutgers-university--usa%289e21e50e-ce0c-4353-be4e-ffe1aafd3ac2%29.html

M3 - Paper

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Taylor P. The missing link: analysing the global call centre value chain. 2010. Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States.