The missing link: analysing the global call centre value chain

Research output: Contribution to conferencePaper

Abstract

This paper analyses the global call centre value chain.
Original languageEnglish
Number of pages23
Publication statusPublished - 18 Mar 2010
Event28th International Labour Process Conference - Rutgers University, New Jersey, USA, United States
Duration: 15 Mar 201017 Mar 2010

Conference

Conference28th International Labour Process Conference
CountryUnited States
CityRutgers University, New Jersey, USA
Period15/03/1017/03/10

Keywords

  • call centres
  • call centre employment
  • value chain

Cite this

Taylor, P. (2010). The missing link: analysing the global call centre value chain. Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States.