Abstract
This paper analyses the global call centre value chain.
| Language | English |
|---|---|
| Number of pages | 23 |
| Publication status | Published - 18 Mar 2010 |
| Event | 28th International Labour Process Conference - Rutgers University, New Jersey, USA, United States Duration: 15 Mar 2010 → 17 Mar 2010 |
Conference
| Conference | 28th International Labour Process Conference |
|---|---|
| Country | United States |
| City | Rutgers University, New Jersey, USA |
| Period | 15/03/10 → 17/03/10 |
Fingerprint
Value chain
Call centres
Keywords
- call centres
- call centre employment
- value chain
Cite this
Taylor, P. (2010). The missing link: analysing the global call centre value chain. Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States.
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year = "2010",
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note = "28th International Labour Process Conference ; Conference date: 15-03-2010 Through 17-03-2010",
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Taylor, P 2010, 'The missing link: analysing the global call centre value chain' Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States, 15/03/10 - 17/03/10, .
The missing link : analysing the global call centre value chain. / Taylor, Philip.
2010. Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States.Research output: Contribution to conference › Paper
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Taylor P. The missing link: analysing the global call centre value chain. 2010. Paper presented at 28th International Labour Process Conference, Rutgers University, New Jersey, USA, United States.