The mismatch between the growth in call centres and the needs of the grey market

Vassiliki Grougiou, Alan Wilson

Research output: Contribution to conferencePaper

Abstract

This paper looks at the mismatch between the growth in call centres and the needs of the grey market
Original languageEnglish
Publication statusPublished - 2003
Event32nd EMAC Conference - Glasgow, Scotland
Duration: 20 May 200323 May 2003

Conference

Conference32nd EMAC Conference
CityGlasgow, Scotland
Period20/05/0323/05/03

Fingerprint

Grey market
Call centres
Mismatch

Keywords

  • call centres
  • service delivery
  • customer experience management
  • business growth
  • grey market

Cite this

Grougiou, V., & Wilson, A. (2003). The mismatch between the growth in call centres and the needs of the grey market. Paper presented at 32nd EMAC Conference, Glasgow, Scotland, .
Grougiou, Vassiliki ; Wilson, Alan. / The mismatch between the growth in call centres and the needs of the grey market. Paper presented at 32nd EMAC Conference, Glasgow, Scotland, .
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Grougiou, V & Wilson, A 2003, 'The mismatch between the growth in call centres and the needs of the grey market' Paper presented at 32nd EMAC Conference, Glasgow, Scotland, 20/05/03 - 23/05/03, .

The mismatch between the growth in call centres and the needs of the grey market. / Grougiou, Vassiliki; Wilson, Alan.

2003. Paper presented at 32nd EMAC Conference, Glasgow, Scotland, .

Research output: Contribution to conferencePaper

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AU - Wilson, Alan

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KW - service delivery

KW - customer experience management

KW - business growth

KW - grey market

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M3 - Paper

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Grougiou V, Wilson A. The mismatch between the growth in call centres and the needs of the grey market. 2003. Paper presented at 32nd EMAC Conference, Glasgow, Scotland, .