The mismatch between the growth in call centres and the needs of the grey market

Vassiliki Grougiou, Alan Wilson

Research output: Contribution to conferencePaperpeer-review

Abstract

This paper looks at the mismatch between the growth in call centres and the needs of the grey market
Original languageEnglish
Publication statusPublished - 2003
Event32nd EMAC Conference - Glasgow, Scotland
Duration: 20 May 200323 May 2003

Conference

Conference32nd EMAC Conference
CityGlasgow, Scotland
Period20/05/0323/05/03

Keywords

  • call centres
  • service delivery
  • customer experience management
  • business growth
  • grey market

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