The mismatch between the growth in call centres and the needs of the grey market

Vassiliki Grougiou, Alan Wilson

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper looks at the mismatch between the growth in call centres and the needs of the grey market

Original language	English
Publication status	Published - 2003
Event	32nd EMAC Conference - Glasgow, Scotland Duration: 20 May 2003 → 23 May 2003

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